Xcel Tanning

I was a member at Xcel for two years. The staff was extremely rude. I canceled my membership, and thought things were fine. However, when I tried to use my last month(which I prepaid in advance), I was turned away at the door by being told that I was not allowed to enter because of ""nonpayment"". So, I quit going. Three weeks after I canceled my membership, I started reciving phone calls that I owed the gym money because of unpaid dues(they were attempting to charge me for months after I canceled my membership). Then came letters from a collection agency every month attempting to collect monthly dues after the membership was canceled, and every month the bill kept getting higher. I have finally had to hire an attroney to get the matter resolved, and Xcel is still refusing to do anything. more

i have been with xcel for two years and i do not have one thing to complain about. the staff is VERY friendly and they are always willing to help. the gym is very clean and always looks nice. the classes are amazing and have put me in the best shape of my life. more

so i signed up with xcel so i could work out with my friend, besides the annoying trainers and their crappy staff, the thing that did it for me was when i i tried to cancel my membership; my husband and i are moving back east and i needed to cancel my membership, so i tried doing it over the phone which didn't work because i ""have to sign some papers""...so of course i need to come in to do it and like many i am a busy person so the one day i have time to go in to talk to an ""specialist"" is memorial day, so i called to make sure they'd be in because i know it's a holiday....anyway i get there and when i tell the check in girl what i need she comes back and tells me that they CAN'T CANCEL memberships on a holiday!!! but they can do everything else right? if i wanted to open a membership on memorial day they would have done it but watch out for their canceling memberships on a holiday policy...it is the biggest load of crap ever!!!!! so now i have to make time (take time off from work) to talk to some loser about why i need to cancel my membership and hopefully it can get done painlessly...word of advise? DO NOT JOIN THIS GYM UNLESS YOU ENJOY BEING TREATED LIKE GARBAGE. Pros: they used to have good classes Cons: staff, schedule and yeah the STAFF more

I have been with Xcel since i was 16 and i joined at the Bountiful location. I am now going to the Holiday location, And i can honestly say that the staff is so bad it makes me sick. There are about three people that work at that gym that are nice and i would say they all work at the front desk. The trainers are all pricks that look at you like you don't belong near them. And most of the time the tanning salon people are talking with the other employees at the front desk and they treat you like crap that you interrupted their conversation so you can get scanned in. I honestly can not remember the last time i was greeted by one of the trainers( I know their job is SUPER tough, and it's so hard to say hello). I don't know why i still go to this gym but after reading other reviews and writing this i can say I'm changing gyms. Come on people there other two locations got bought out, how long before xcel is out of business. I don't think long. I think they forget that they are in the customer service business, not the other way around. Pros: cant think of any Cons: Unfriendly Staff, Trainers are rude, cardio equip is bad more

Okay, so when I first walked into this place and saw the different levels with all the equipment I was blown away. Lots of weights, machines, treadmills, ellipticals, stairmasters, bikes, oh, and good-looking people. I don't think I've ever seen so many beautiful people walking around in one place. I realized I'd have to wear my make-up to this place and maybe buy some cute workout clothes (which is why I put the hotties as a con). Plus, I've seen many Salt Lake celebs working out there, such as tv reporters, UT Jazz players, ReAL Salt Lake players, and local actors. The aerobics classes are awesome, taught by some of the cutest chicks ever who help keep me motivated. Anyways, I'm pretty happy with my membership that I've had for a little over a year now. Pros: Tons of equipment, fun classes Cons: Tons of hotties (hey, it could be a con) more

I had high hopes when I joined this gym. After six months I have come to HATE it. The staff is rude and completely unhelpful, and the facilities are substandard. I went to spinning classes four days a week but the equipment is so old and neglected that I have had two sets of clips ruined and a pair of cycling shoes. Out of the 20 bikes, there are only three or four that are usable and members fight over them before each class. The instructors are often late and don't run for the full time. A few months ago they moved the room and the new room is unbearable. It has west facing windows that let so much sun light in during evening classes that the room is so HOT and bright that it makes the workout horrible. Pros: Pilates studio (but they're over priced) Cons: The staff, the equipment, the classes more

I love this gym and it is getting a facelift! I joined when I turned 16 and have been a member ever since. I never felt unimportant because I wasnt with a trainer like some other people. I pay $33.90 a month and have since day one, and personally I would pay more. more

This is a comment of another citysearch members review of Xcel Fitness, at both the Holladay and West Jordan locations. I would never want to mention names here (posted by rickut) because that would be both innapropriate and could potentially cause a serious legal issue. But this person went on about how horrible their experience was at Xcel, and actually thought they were justified enough to name each person that caused them so much pain and suffering. What a joke! None of the fitness professionals at Xcel Fitness would ever tell any member that they would ""reassign"" them to another trainer if they weren't going to purchase their services. Each and every Fitness Professional I have ever come across have been more than willing to meet with me to take body composition measurements, go over training techniques, nutrition, cardio, and anything else. I have been a member at this gym for six months and I went through the results orientation process, and it is like no other initial gym membership orientation you will find in the industry. A certified Fitness Professional spends an entire two hours with you (at no charge) to go over your exercise, nutrition and wellness goals, and frankly anything else you ask of them. The first hour is an depth look at your nutrition, where they set you up on the bodybugg program (www.bodybugg com). This is a truly amazing program that I would recommend to anyone looking to lose some weight or just to better analyze your nutrition in vs. calories out. The second hour is the free hour of personal training where a trainer actually takes your through a full hour of exercises that are built around how your body moves and any type of muscular imbalances are also addressed in this complimentery hour as well!! The review by rickut (oops, there went their name again) posted 4/15 & 6/7 (same review posted twice?) should be deleted! Thank you Xcel Fitness Staff for all of your hard work and dedication! more

I can't stand this gym. Can't wait for my contract to end. It's cramped, and unless you're with a trainer, expect to feel like you're second class. I always feel like I'm competing with them for either space or equipment. If you tag a peice of equipment before a trainer does, you'll get a dirty look. They're not friendly at all! Don't use the tanning salon either, it's a rip off. more

I joined xcel gym to be able to workout with a friend of mine and for my surprise I was jerked around just because I didn?t want to buy training sessions. Cons: If you dont buy training sessions expect being mistreated more

I joined Xcel in April and have loved, loved, loved working out there. The equipment is always clean as well is the gym and the dressing room areas. When I first went there I was a little apprehensive about staff - usually a lot of meatheads walking around in a gym. I have yet to find an employee at Xcel that isn't friendly and nice and helpful. They offer some amazing classes and the trainers are incredible! Pros: Great equipment, Great classes, Great employees more

I have never been to the Bountiful Location but I know that the Holladay location has always been a top of the line place. I had attended the Sports Mall after they bought my old gym. When my free membership was up I found Xcel and found it to be on par minus all of the tennis and pool facilities. My first time through they told me that if any of the equipment became full, they would bring more in. I thought it was a line until I saw them bring five new eliptical trainers in a few days after I noticed only one or two available. All of the equipment is in top of the line shape. The locker rooms are always clean and tidy and the staff is willing to bend over backwards to help you out. Pros: Equipment, Staff, 24 Hr weekday sched Cons: minor if any more

I love the outstanding staff and atmosphere at Xcel. People there treat me like I belong and the place is clean and well equiped. I tried their new club in West Jordan and I can't believe how Beautiful it is. I would recommend this club to anyone who wants to get in shape, and be treated right while doing so, unlike other clubs that I have been to. Pros: Staff, Equipment, Classes more

If you are looking for a club where the members want to work hard and the instructors oblige, then it is the Xcel Club at Holladay. There are a couple of intense cycle/spinning instructors and the all body workouts (body pump and body attack) are very popular. Pros: Decent parking, location, instructors Cons: only 1 aerobic studio more

This place has everything you need to have a great workout. I pay $26 per month and was paying twice that at my old gym. Good energy at this place, everyone there is all about getting there workout on! more