Yeah, I'm biased. This place is trying to compete with Starbucks, Panini, and Subway, all at once. Imagine all three together and you've got what Cosi is going for. They have good coffee, amazing bread (extremely high in cholesterol), and some really delicious sandwiches. The decor used to be hip five years ago. The service is actually not bad, considering the workaholic, bean-counting management. Oh, and they changed their name to Cosi - that's a bad PR move, in my opinion. What's wrong with "Xando"?