I have no idea what Mr. Blake is referring too. I bought a late model Lexus SUV (my fourth car from him actually) from Mr. Wright and they have been amazing with following up with me. I also have several of my friends that have bought from them too and have had no problems whatsoever! I think that the other comment is the result of someone buying a cheap trade in and expecting it to run like a Benz, news flash, you get what you pay for, stop blaming others for your maladaptive behavior traits and less than wise buying proclivities.
Pros: Quick to fix my problems.
Cons: None so far.