i have lived in the city for years and this is singlehandedly, the worst dry cleaner in new york city. They are incredibly overpriced, with terrible service and mediocre cleaning (at best). They shrunk a load of t-shirts and shorts to an unwearable condition after i specifically told them not to. On most cases, my cleaning has not been ready when promised, or even the next day with no apology or refunds. I also have never experienced more expensive dry cleaning in my life.