My sister recently moved to the gorgeous neighborhood of Del Cerro, and we went to Windmill Farms today to order grab some lunch, since she lives so close.
We ordered 4 ""kid combo' sandwiches, all on wheat (healthier, and my son has certain allergies that make wheat better than white for him, and sides of macaroni salad, which is what the ""combo"" is all about.....
About 10 minutes into it, another deli girl waves me down and states ""the kids sandwiches are only on white""....
me: ""you're kidding right?"".....
her: ""no""....
me: ""seriously, you are a deli and can't put it in on wheat even though there are about 10 different breads to choose from?""...
her:""yup""....
me:""okay, where's your manager so i can discuss this with them?""
her ""we don't have a manager...""....
I look at my sister and look back at girl, and she then says....""okay, i'll do it then.""....
so we wait some more, and another 7 minutes pass, and she calls me over and then says...
""because you want wheat bread, you're not allowed to have any sides""...
me: ""you are kidding again, right?""...
her: ""no""...
me: ""just forget about it, we'll take our money elsewhere.....
So I went to the front cashier and asked to speak to the manager about this whole ordeal, practically in tears because I just couldn't believe what happened, and I think his name was ""Mike"" says...""oh, i can comp you the sandwiches""...
I say ""no thanks, i have just had the worst customer experience ever, the last thing i want are sandwiches from here....""
he says ""I will ""talk"" to them about it.""....and that was that.
I walked out and ate down the street at the awesome Mexican Place, and thoroughly enjoyed my lunch. Of note, the dry cleaner lady right next to the grocery store overheard me discussing my experience with my friend, and said that she has had a rude experience with the deli counter people as well.
I am both shocked and sad that this is what our customer service in our society has come too. I'm just a girl who wanted to order some healthy, yummy food for my kids, and you get these entitled brats servicing you and forgetting why they deserve to be on this planet anyhow....
I will never come back to this place, and prefer to shop at Trader Joes, or Jimbos instead. I understand Henry's owns this shop too, so I might change my shopping patterns with them too, which makes me sad....
I hope no one else has to experience this like I did.
Cons: read below
more