Wimberly Kelly L Md

I had a physical schedule with Dr. Winberly on Tuesday November 18, 2008.I arrived shortly before 9:00 am, signed in, and sat down. I was asked to complete an information form, as I had not completed one since Oct 2007, 13 months prior. I explained that nothing had changed and presented my insurance card, but was told somewhat rudely, the form was required to be completed before I could be seen. I had made my appointment over two weeks in advance and this form could have been e-mailed, faxed, or snail mailed to me, or simply made available on a website where I could have gone and downloaded the form to complete it in advance of my visit in the comfort of my home if ti were required. I sat down to started to re-enter all the exact same information that was on the last 2 forms I had completed, that were already in my file. The type on the first line was so small, that with the dim lighting, I couldn't even tell where my first, middle, or last name was suppose to go. I also couldn't read the information off my insurance card to enter on the form. I again protested to the receptionist that nothing had changed and that I couldn't see the form to complete it. I stated that I could put down nothing had changed and sign it and that I would appreciated it if she could copy the information off my last form. By this time she had gotten very busy, and rudely stated I would have to complete the form before I could be seen.After a few more exchanges concerning my dissatisfaction, I asked for my money back and told the Doctor that I thought it was best if I just left.As the patient, if I want to complain about the level of service I receive, that is my right. I tried to express my disappointment and need for help in a profession manor, but her staff was too busy and more interested in following policy then helping me. When I said I couldn't read the form, all the receptionist had to do was say she could have someone help me with it. This must be a fairly common occurrence. With the dim lighting, small type on forms, and small type on most insurance cards, I cant believe this doesn't happen regularly to patients over 50. Good customer care would seem to warrant making help available when asked for. I politely asked for help and the staff was rude to me and offered no help what so ever, which caused my abrupt exit.If all patients are legally required to complete a form annually, it would seem reasonable to make the form available to patients to complete in advance of scheduled visits.I had been a patient for a number of years and was generally satisfied with the services I received. But after this encounter, I will not be back and I wouldn't recommend the Dr. Cons: Not very Helpful more

I have been going to Dr. Wimberly for 10 years now and she is the best. She is SO easy to talk to, and genuinely interested in your well being. It often just feels like you're talking to an old friend -- even while you're getting a well woman exam! I never feel uncomfortable explaining ailments or asking questions, and she never lectures me on anything (e.g., if I had gained weight.) She and her physician's assistants are also great about giving you a free sample of a medication they prescribe, if they have it on hand -- which really helps with the cost of prescription meds! I mentioned her P.A.s -- Michelle and the other (Vanessa?) are helpful and friendly too. I'd say the only drawback with Dr. Wimberly is her availability, but I have no problem getting appointments to see a P.A. right away. Pros: Caring, competent doctors! Nice office. Easy parking. Easy to schedule visits with her PA staff. No billing errors. Friendly nurses and office staff. I feel like they care! Cons: Long waits in waiting room or exam room. Limited hours and availability. (But worth the wait!) more