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Wilson Diamonds - 9 Reviews - , Provo, UT - Jewelry Reviews - Phone (801) 226-2565

Wilson Diamonds

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Provo, UT 84601
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(801) 226-2565
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Reviews

( 2 )
( 4 )
( 2 )
( 0 )
( 1 )

Best

I bought a ring from Wilson Diamonds and got a really great deal. I got a great price on a really great ring. I you want a great deal on a ring you should really go to Wilson Diam...

Worst

My husband bought my engagement ring setting and my loose diamond here 3 years ago. Since then we have had nothing but problems with the ring and service at Wilson's. - When I...

service 1/21/2011

Their service was commendable. more

service 1/21/2011

Their service was great. They did not have what I was looking for though. It was kind of trendy. more

great service 1/21/2011

I really appreciate the location of Wilson Diamonds. They were very helpful when I was looking for a ring. more

The best of the bad 1/21/2011

After going to way too many jewelers in Utah county I decided to buy my fiance's ring at Wilson. Wilson had great customer service. They were extremely helpful and were great to work with a custom ring for a very good price. Like every jeweler in the valley there was a slight hint of cut-throat business and "don't do business with ..... because... and do business with us because we do .... If you go to enough jewelers I think you will find that Wilson barely does this compared to everyone else around. After a long process they made a beautiful custom ring for my wife that she loves and everyone compliments. They are great about helping with cleanings or if we have had any questions since our purchase. more

GREAT costumer service 1/21/2011

Wilson Diamonds has hired some of the greatest employees. None of them are pushy like the other jewelry stores, and they are great at helping you get the ring of your dreams! I was also impressed with their prices, they will work with you if you are a student! Thank heavens! Thanks Wilson Employees! more

Long Service Time, Dishonest and Careless Employees and Owner, Please Don't Buy Here! 12/30/2010

My husband bought my engagement ring setting and my loose diamond here 3 years ago. Since then we have had nothing but problems with the ring and service at Wilson's. - When I first got it, the diamond was loose, so we had to take it back. - When I got it back after they tightened it, the diamond was clearly set crookedly. - When I took it in for the 3rd time for a rhodium plating they forgot to take out my diamond, and therefore ruined it. I had to wait several additional weeks to get it back (over a month). - When I finally did get it back from getting the diamond re-clarity enhanced, the diamond was again loose and crooked. - So, I am now back to square one, waiting yet another month before it can be fixed correctly. All of this is especially upsetting because they have failed notify me every time something has gone wrong (when they made the mistake on my diamond, they never called until well after it should have been done and did not admit it was their error until I asked). Additionally, they have knowingly allowed a loose/crooked diamond to given to us multiple times, as they were hoping we just wouldn't notice. We were told by an employee that they saw it wasn't set right before they shipped it! (As well as several other dishonest practices.) All of this hassel has meant I have spent a great deal of time without my wedding ring over the last few years. Perhaps most upsetting, is the fact that Mr. Wilson, the owner, was notified of all these problems, but refused to compensate us at all for the time and hassel because in his mind we no longer thought of his company as reputable, anyway. He even admitted he wasn't 'willing to try' after all of this hassel. He simply expects us to keep sending our ring off and continue to be without it despite poor workmanship and carelessness. It amazes me how a company can continue to operate this way. Please don't buy here, you will be lied to and not valued as a customer, even by Mr. Wilson himself! more

I Really Liked Wilson Diamonds 5/29/2010

I bought a ring from Wilson Diamonds and got a really great deal. I got a great price on a really great ring. I you want a great deal on a ring you should really go to Wilson Diamonds. more

Wilsons Is The Best 10/15/2008

My sweet husband, bless his heart went to Wilsons to get my ring. They were awesome. I custom designed my ring and they were so great to work with. I am awfully picky and they were so great about getting me exactly what I wanted. It was a great deal as well. more

Great Diamond Experience 8/18/2005

When my soon-to-be wife and I went to look for engagement rings, I had no idea what we were looking for. My wife had gone to the website of Wilson Diamonds and learned some things, so we went to their store before any others. The salespeople were very friendly and helpful. They helped us to understand the different qualities of a diamond, and showed us some beautiful rings. Being the diligent shoppers that we were, we went to a few other stores that night, but we went back to Wilson because their rings and diamonds were better, their people were nicer, and their prices were good. When we have gone back since for ring resizings or refinishings, or whatever, we have continued to be impressed. Since I bought her ring there, they gave my wife a discount on my ring too. Just a great diamond shopping experience. more
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