The whole experience was terrible from the start. It takes couple of months to book any appointment, which is especially inconvenient when they break down each procedure into separate appointments (e.g. interview, cleaning, filling cavities, etc.) When you actually manage to get into the door, the whole atmosphere is chaotic with people waiting everywhere, including each rooms, and staff rumbling through paperwork. They make you feel rushed at all times. Even Dr. Williams is rushing from room to room and keep everybody waiting because he overbooks his appointments. When you need to make follow up appointment, they will suggest to you THEIR only available appointments, which they will casually mention without even blinking that it would be 6 months away. TERRIBLE TERRIBLE TERRIBLE.
Pros: fancy office
Cons: unreasonable wait time, snooty office staff, rushing patients, overbooking, etc.