We got bedbugs. We bought worked for three weeks buying over the counter chemicals that didn't work. Finally, we gave up and called Williams. They were there the next morning to inspect the house and were back the day after to treat it. NO MORE BED BUG BITES! There guys were very polite and got right to work. They answered our questions without making us feel stupid and sincerely appreciated our buisness. If you get bed bugs or any other bug call these guys - don't make the mistake we did of trying to fix it oursevles. They rock!