I shop at W-S all the time. All the time. My kitchen is fully stocked with Williams-Sonoma items. And not only that, but I use items that I cook with from their store -- vanilla, vanilla beans, olive oil, vinegar, you name it. So when you combine my online purchases with how often I go in (and it's a long drive) and gift purchases I should own stock. Of course the people that work there (making, what, minimum wage? a bit more? $10 an hour max?) don't know that. And it shouldn't matter anyway. IT SHOULDN'T MATTER IF I WERE GOING IN THERE FOR THE FIRST TIME TO BUY MY FIRST COOKIE CUTTER. If I go in there dressed in a pair of raggedy jeans and a Vanderbilt T-shirt and flip-flops, a frequent summer outfit, I should be treated like Ina Freakin' Garten. Yet, I'm not. I am sometimes to often to almost always treated like I got lost on the way to Target -- or Wal-Mart. Not always...every now and then a sales person acts like he or she is happy to have my business....but most of the time (at least in the Green Hills store) this is the case. Williams-Sonoma corporate or the Green Hills manager -- whoever -- really needs to teach them that you NEVER know who you're working with. (Oh, but the Williams-Sonoma product line is to die for.)
Pros: everything about Williams-Sonoma as far as quality, product line, corporate, etc.
Cons: the sales staff at the Green Hills location -- snobs!