A group of my friends and I go to restaurants to eat lunch every Friday together. Since we all work downtown, we generally tend to eat somewhere in that area that way we can all eat, catch up with each other and be back to work within our lunch hour. Today, we all decided Wildhorse would be the restaurant of choice. We all got there, sat down and were greated by our waitress who promptly got our drinks and took our food orders. My friend Ashley and I decided to order fried pickles as an appetizer since we both have an affinity for unhealthy snacks. Thirty minutes later our drinks are empty and our food (including our appetizer) has not arrived and our waitress has seemingly disappeared. Bearing in mind that I used to be a server, I try to keep my cool and be understanding even though the growling in my stomach is driving me crazy. Forty minutes later, our waitress emerges from whatever dark abyss she has been hiding out from to give us refills. We still have yet to receive our appetizer, much less our food. At this point, I am started to get annoyed. Not only do I have to go back to work in twenty minutes, I will be doing that on an empty stomach apparently. Even if by some freak accident (a stove not working in the kitchen, etc.,) the food happens to take forty minutes to cook, surely the fried pickles would not take that long. We asked to see a manager and explained to him that we only get an hour to eat and get back to work, he said he would go check on our food and come back. He never came back. Instead our server comes back to our table and says (direct quote I might add), "That's my bad, yo. It's gonna be a few more minutes." At this point we had already been there fifty minutes and the only thing we had gotten that we had ordered was sweet tea, and even at that we had to wait a good forty minutes before we got a refill. After informing the waitress that we all only had an hour to eat and get back to work, she said, "Well ya'll are free to do what you want. Again, it was my bad". Needless to say, I left and grabbed some Sbarros on my way back to work. Her saying "my bad" wasn't going to give me food and put me back at work within the time alloted for me for lunch. I would have talked to the manager again, but he was nowhere to be found, but I imagine he was trying to fix someone else's bad. I understand when it gets warmer out there are more tourists and kids are out of school, but why on earth would you subject your local customers to such awful service and not even offer them some sort of compensation? I wasn't looking for a gift certificate or anything like that, something as little as a sincere apology from the manager would have been a heck of a lot better than a "my bad" and would have been enough to make me want to come back to eat there.
Pros: Good Music Sometimes
Cons: Awful service