First: she is not approaching customers and regulars, shaking hands, welcoming, like ET was, she is totally out of touch with customers except few
Second: yes she has an attitude, that is shocking, sadly though it comes across very naturally.
During a down fall in economy like last 2 years, this is when customer service and customer loyalty would pay off, but the result was that the owners of Wild West closed off similar clubs recently from this slow down in economy and business. No wonder!
On a funny note: the new manager is so happy with her new title that she dresses up with a new lousy dress (probably from a garage sale) every week; apparently she thinks she is a CEO of a Wall Street firm!
I wish she would spend a bid more time on being customer friendly than the time she spends on dressing herself, which is worthless without a smiling and friendly face