I have pets that live inside the house and anyone knows that when there are animals in the house you can pretty much plan on using the heck out of a vacume cleaner and a carpet shampooer. I always take mine here when they start to go on the blink to see if they can be fixed before I go out and buy a new one. The folks here are great and will always tell me if I would be better off going out and buying a new one rather than having it fixed. Even though that means that they loose buisness. That is the very reason that I go back to them time after time. I will continue to do so and would recommend them very highly!