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White Glove Elite - New York, NY - Reviews page 1 - Judysbook

White Glove Elite

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39 W 32nd St
Rm 504
New York, NY 10001
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(212) 684-4460
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Reviews

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Best

This company is fantastic. When it was first conceived, it was primarily actors. Not sure if it still is, but it wasn't uncommon to see the faces of your apartment cleaner on an...

Worst

Some of the cleaners I've had from White Glove Elite were fabulous. Some of the cleaners were so-so. One of these so-so cleaners, for instance, didn't clean under my ottoman, but ...

Editorial review from Citysearch 3/17/2013

This is an incredible service. Fast, reliable, safe, kind, on-time and friendly.\r \r I can't recommend these guys enough! more

Editorial review from Citysearch 12/8/2012

I just love these guys. Too funny that the review below mentions Paul. I've had him too! I thought he was good, just a little talky for my taste. I've liked others who they've sent better than Paul. Hilda is great. Very kind-hearted and moves quickly which I love. Halina was the best ever, but be prepared to pay for a couple of extra hours for her. She's not fast, but she doesn't miss a trick. They'll set you up with the same cleaner every time if you want, but I usually call on short notice, so my first choice is often unavailable and I can't afford to lock in to a regular appointment every week so I've had more than a handful of their cleaners over the years. more

Editorial review from Citysearch 7/3/2012

Reliable. This cleaner did a job while I was out of town and needed the place cleaned for incoming guests. My guests were happy. Moreover, Paul was extremely understanding of my situation, so he communicated with me the same day, in a way that I could feel confident that he had done the contracted work. more

Worked for and Used this Company 2/8/2011

This company is fantastic. When it was first conceived, it was primarily actors. Not sure if it still is, but it wasn't uncommon to see the faces of your apartment cleaner on an Off-Broadway stage. No kidding. They offer great service, high standards, trustworthy cleaners...I just flat out don't believe the comment about the cleaner needing to be escorted from someone's apartment. I would like to hear the cleaner's perspective on that. And, when I used to clean, it might take 2 hours to get very little done if the products available are not really strong, and of course depending on the amount of dirt that's available. I remember having one woman want all her blinds cleaned AND behind her stove, all before dark because she was Kosher and wanted to cook dinner on a Friday afternoon. The blinds needed to be REPLACED, and the stove did not fit right back into its slot. I spent a LONG time trying to push that back in. So, those of you who are complaining, ask yourself if you set your cleaner up for success, or did you leave them with a nubby broom, an almost empty bottle of Windex, and 2 sheets of cheap papertowels? Or, did you lay out for some decent stuff? Do you have a vacuum cleaner? Many people would shrug that off and offer some dust buster. You do the best with what you've got. Set the cleaner up for success and you'll have a clean apartment! more

GREAT service!! 1/30/2011

I think that most people like to shout the negatives from the rooftops but rarely take the time to share a truly positive experience--which is why I want to let whomever is reading this know that we had the BEST experience with this service!! We have used them for the past two years and have had consistently the most professional, trustworthy and detailed oriented cleaners. The company itself is amazingly responsive: they sincerely want to hear feedback. I have recommended this service to several people with total confidence--including my Mother in Law, who is one tough customer--she is thrilled. It's not easy to open the doors of your home to a stranger-but I can do so with confidence working through White Glove. Great service! more

Fantastic Service 1/30/2011

I have been using White Glove for many years. I started using them only occasionally, and every time i had a new cleaner they did an excellent job. There was always great follow through from the office to find out how everything went. Also there was never any pressure to rebook, just a simple reminder that they were there when we needed them. We ended up booking a regular cleaner with them, who now is like a member of the family. This is a great service. more

Endangered my pets 6/4/2009

Some of the cleaners I've had from White Glove Elite were fabulous. Some of the cleaners were so-so. One of these so-so cleaners, for instance, didn't clean under my ottoman, but actually swept the dirt up underneath it (this I realized later that night when I moved my ottoman over to reach something on a high shelf and found a pile of dirt underneath). Some of them have shown up late. One of their cleaners showed up 45 minutes late, causing me to miss an appointment. When I called the company to ask for a discount, they acted like I was being a diva. ""We don't give discounts. In fact, NO ONE has ever asked for a discount before. You're the first."" But the worst experience I had with them was when they endangered my pet parakeets. It was a Friday morning and I was leaving straight for the airport for a wedding and wanted to have a nice clean apartment waiting for me when I got back. It was pretty obvious I wasn't going to be back for a few days. I had just finished packing when the cleaner arrived and left with a big suitcase on wheels. It was in the 50s that weekend. When I returned three days later my apartment was freezing. They'd left both of my windows halfway open. One window led out to a fire escape (easy access for burglars). The other window was directly in front of my parakeets' cage. They sat there all weekend with 50-degree winds blowing on them. When I called up White Glove and told them what happened (""Honestly, it's a miracle that the birds survived,"" I said.), they replied, ""Oh. Thanks for letting us know. We'll make a note of it."" No apology, no offer to refund my money or make amends in any way. Pretty unprofessional. Pros: some of the cleaners are great Cons: some cleaners are so-so, company unsympathetic to complaints more

Fanstatic, reliable cleaning 4/30/2007

I have used White Glove Elite on several occassions over the last 10 years to fill in between regular cleaning help, and have always been extremely satisfied. I recently called them as I was having trouble nailing down more permanent help and the apartment with two kids and three cats was in dire need of attention. the cleaner arrived on time (even in terrible weather and after getting lost) and went right to work with no fuss. He cleaned EVERY INCH of the apartment, organized the Thomas tracks as well as all the other toys and books, scrubbed, mopped and polished everything. the apartment glowed when he returned. I'm still finding nifty things he did and creative ways he organized our mess. I'm one of those people who love when someone else makes my clutter go away, and away it went! If my regular cleaning lady hadn't resurfaced after a hiatus of three weeks, I'd make this guy permanent. Other's may find this service unpredictable, but I give it an A+. more

Had to have cleaner escorted out of my apartment 2/28/2007

I laughed when I read the below review because it so uncannily described my most recent experience. I have hired cleaners from White Glove Elite in the past with very positive results. Then, last week, our cleaner showed up and had an attitude from the moment she walked in the door. After 2 hours she had finished only our kitchen, although coincidentally my nanny was out for about 1.5 hours of those 2. After 4.5 hours she had finished our kitchen and 1 bedroom. When I complained to the company, they told me she was ""one of [their] best cleaners"" and that I had to pay her the full amount. They never offered me a fix of any sort. When my nanny gave the cleaner the check to the nearest 15minutes (why round up when someone hasn't done the job?) she starting screaming, saying we were petty people and refusing to leave. My husband had to go home from work AND we had the doorman go to escort her out to be sure my kids were safe. When my husband then called the company, they apologized but, again, made no offer to remedy the situation. Suffice it to say this is the last time we will call White Glove Elite. Pros: I have had some very good cleaners Cons: Even one cleaner like I just had is not worth it more

Never again, horrible customer service experience 1/26/2007

This was my first time having a professional house cleaning-- it was a gift to me and I was very excited and thought I researched cleaning companies well. The person who came to clean my house was nice-- I showed her around, gave her my cleaning supplies, and was home throughout the 4-hour minimum cleaning time. I checked in a few times to see if there was anything she needed. Pros: Quick and easy to schedule a cleaner, cleaner was pleasant Cons: only cleaned front hall and bathroom in 4-hour time slot, poor customer service to remedy this problem more

A cut above 1/10/2007

I've had good experiences with White Glove. I did have a serious problem with one cleaner they sent. What distinguished White Glove is that they stepped up and took care of the problem, honorably and very graciously. That distinguishes White Glove from most businesses in New York, and earned my loyalty. I will continue to use them. My subsequent experiences have been excellent. I would not hesitate to recommend them. That doesn't mean all cleaners will be perfect, that's just not possible, or likely, here or anywhere. But they are good people and try hard, and are honest. Better than the competition. A++ more

FINALLY GETTING AROUND TO RAVING ABOUT WHITE GLOVE 12/14/2006

I've been using White Glove off and on for a year and the cleaner that I usually request came for a special clean today to get me ready for my weekend holiday party. I asked her stay longer than the usual 4 hours to help me with a few extra things like organizing and putting out some dishes and putting out candles, etc. She has always been meticulous and so thoro but she really pulled through for me...I love this service and I am so happy to recommend them now which I've been meaning to do for some time. I can now kick back with a glass of wine knowing I'm clean and set for tomorrow's party. LOVE them. Pros: deatils details Cons: none! more

The BEST Cleaning I've had in NYC 12/14/2006

I am writing this review after my thrid cleaning with White Glove Elite. I've been very, very happy with my last two cleanings, and today, my third, was so wonderful I am inspired to write a review. The past few times I've called it was because our house was simply out of control and I needed soemone to come in a do a deep clean for me. As we both manage careers and three children I loved the job done, but was also harried enough to just care that someone had done what we could not. Today, I had them come for a pre-holiday clean, and the cleaning was stunning. The cleaner did behind my toilet, picked up every picture frame and dusted it, and left such caring touches. She has gotten my floors spotless, my feet are completely clean after being barefoot all evening even with my children running around. The office staff have always been great, and I cannot wait to have this treat again. And, by the way, who takes the time to wipe the light sockets without being asked? They live up to their status as ""Best of New York"". Pros: Fantastic cleaning, great office staff Cons: NONE! more

More like ""Brown Glove Cleaning"" 9/13/2006

I made it very clear when I scheduled my appointment that I had a lot of sawdust in my apartment due to the fact that my floors were just redone. They assured me that they had someone great to clean my apartment. That she would do a real detailed cleaning and they understood my needs. Well to say I was disappointed would be an understatement. The french doors in my apartment had the same film of sawdust on them when I got home as they did when I left in the morning. She didn't even touch them! Also, she never even cleaned my hard wood floors, the bottle of wood cleaner I bought was never opened). I called White Glove immediately to convey my level of disappointment and they told me they would speak to the housekeeper and call me back. I'm still waiting for their call!!!!! And they call themselves a ""professional service""? more

Wow! 9/1/2006

I have very high standards when it comes to cleaning, so I have become resigned to the fact that there is a certain amount of disappointment to be expected when having my apartment cleaned by a service...Not so with this service. I used them because I heard that some of their cleaners are out-of-work actors and I thought I'd rather support the arts than a potentially illegal alien. I was happy to find that my cleaner took my specific requests without having a chip on her shoulder about it (trust me, so many do). I was happier still to see that she took the initiative to do a few extra things like washing the inside of my garbage can and organizing my shoes on the floor of my closet. Then I got a call a few days later to follow up and make sure I was pleased with the job...very classy. Pros: intelligent staff more

Sassy and Lazy! 7/30/2006

I used them three times, each time worse than before until I finally sent the last cleaning lady packing a full hour early (with pay). Disaster from beginning to end, starting with her refusing to vacuum the floor before mopping (yes, she mopped over the dust), to dragging furniture and scratching my hardwood floors to wiping the TV, windows, and photos with a waxed cloth for furniture, leaving a waxy coat on everything! And before I could stop her, she cleaned the bathroom tile with Murphy's Oil Soap. But the worst was her insistence that she was one of their best cleaners. To top it off, when I called to complain I was told it must have been a ""personality issue"". Never again. Cons: Overpriced, lazy, poorly trained workers more

User review by aahappy123 2/12/2006

HORRIFIC. Hired for a move-in cleaning. Got here and NOTHING WAS CLEAN. She must have been on her cell the whole time. I spent the next month cleaning what they did not, while trying to unpack. I am so disappointed, also b/c I used them from New York's Magazine ""Best in NY"". Well, try WORST in NY. We even called to see what happened, got promised a call back and never heard a word. BEWARE! And FYI earlier review, $22/hour, not $19 and you must supply ALL cleaning supplies. Don't know why, since they don't use them. more

They disinfected my place! 1/5/2003

I had some awful tenants who left my apartment in a complete mess. A great girl came and disinfected my apartment. I had no idea that my bathroom could look so white. WGE is cheap ($19/hr) and no extra fee on weekends. I am definitely having them come to my apartment on a more regular basis. Pros: Inexpensive, Very very clean more
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Editorial

  • A domestic house-cleaning referral service. Maids can be arranged for any day of the week, for several hours or several days.

  • 10/20/2004 Provided by Citysearch

Additional information

  • Hours:

    M-F 9:00am - 6:00pm, Sa 9:00am - 3:00pm
  • Payments:

    Cash
  • Neighborhoods:

    Koreatown, Midtown

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