We've used Westlake twice now, most recently in early October 2010. Difficult move from a large 2-story to a small one story, about a million boxes and tons of furniture. I'm sure the quantity of stuff exceeded the estimate. It actually took them 2 trips with their largest truck. Despite all that, the 3 guys that showed up (not only on time, but early!) were professional, amiable, and unbelievably efficient. No problems whatsoever with these guys, would use them again in a heartbeat. Although it rarely happened, if they accidentally brushed a wall with a piece of furniture or some part of something fell off, they told me about it right away even though there was no damage done. Very responsible. We had a ton of kids and a small dog underfoot for much of the time, and they were always patient and kind. We've got friends who flip houses and move all the time, and they couldn't believe the quality of our experience with Westlake Moving.