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The Westin St. Francis San Francisco on Union Square - San Francisco, CA - Reviews page 1 - Judysbook

The Westin St. Francis San Francisco on Union Square

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335 Powell St (at Between Geary and Post Sts, Union Square)
San Francisco, CA 94102
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(415) 397-7000
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The Westin St. Francis San Francisco on Union Square - San Francisco, CA
The Westin St. Francis San Francisco on Union Square - San Francisco, CA
The Westin St. Francis San Francisco on Union Square - San Francisco, CA
The Westin St. Francis San Francisco on Union Square - San Francisco, CA
The Westin St. Francis San Francisco on Union Square - San Francisco, CA
The Westin St. Francis San Francisco on Union Square - San Francisco, CA
The Westin St. Francis San Francisco on Union Square - San Francisco, CA
The Westin St. Francis San Francisco on Union Square - San Francisco, CA
The Westin St. Francis San Francisco on Union Square - San Francisco, CA
The Westin St. Francis San Francisco on Union Square - San Francisco, CA
The Westin St. Francis San Francisco on Union Square - San Francisco, CA
The Westin St. Francis San Francisco on Union Square - San Francisco, CA
The Westin St. Francis San Francisco on Union Square - San Francisco, CA
The Westin St. Francis San Francisco on Union Square - San Francisco, CA
The Westin St. Francis San Francisco on Union Square - San Francisco, CA
The Westin St. Francis San Francisco on Union Square - San Francisco, CA
The Westin St. Francis San Francisco on Union Square - San Francisco, CA
The Westin St. Francis San Francisco on Union Square - San Francisco, CA
The Westin St. Francis San Francisco on Union Square - San Francisco, CA
The Westin St. Francis San Francisco on Union Square - San Francisco, CA
The Westin St. Francis San Francisco on Union Square - San Francisco, CA
The Westin St. Francis San Francisco on Union Square - San Francisco, CA
The Westin St. Francis San Francisco on Union Square - San Francisco, CA
The Westin St. Francis San Francisco on Union Square - San Francisco, CA
The Westin St. Francis San Francisco on Union Square - San Francisco, CA
The Westin St. Francis San Francisco on Union Square - San Francisco, CA
The Westin St. Francis San Francisco on Union Square - San Francisco, CA

Reviews

( 7 )
( 6 )
( 2 )
( 6 )
( 2 )

Best

It's a great hotel but if any of you are looking to save some $$ then book it at goo.gl/FPxYD They have some of the best hotel deals on the web!

Worst

Average hotel in an excellent location (if you like to shop). Staff was OK. At the end there was a discrepency on our bill and we disputed. The front desk was VERY RUDE. Didn'...

Good business hotel 3/24/2012

Stayed 1 night on corporate rate at the Westin St Francis. I did not manage to get the new tower side as it was fully booked due to some convention taking place. It's a great hotel but if any of you are looking to save some $$ then book it at SweetHotelDeals.us They usually have some pretty good deals on there! more

Great hotel BUT.. 4/7/2011

It's a great hotel but if any of you are looking to save some $$ then book it at goo.gl/FPxYD They have some of the best hotel deals on the web! more

Beautiful Hotel! 1/5/2009

I pretty much heart this place! This is where we got married last June. The views from the top floor are unparallel! We rented the entire 33rd floor...both Victors and the Alexandria Room. Between the gorgeous decor, amazing sunset, and gorgeous city views, the space was absolutely magestic! The food was not your typical 'hotel wedding' meal. Everything was done so beautifully, and tasted amazing. Fantastic service throughout the entire evening and the honeymoon suites were awesome!! I wanted to move in permanently :) more

Great property in the heart of down town 11/16/2008

Service is great. It is one of the nice Westin property that we have stayed.It is in a great location overlooking the union square & closer to shopping & other activities more

Best Location! 11/5/2008

I loved this hotel. My boyfriend and I stayed at the St. Francis for a little weekend getaway. The location is perfect to get to anywhere in the city. The building is gorgeous, with so much history. When we check in they gave us a complimentary upgrade to a double room with a large window that opened in the new tower. Modern, clean room. The service was excellent. They were always happy to help with directions, etc. Would definitely stay there the next time we go to San Fran. Pros: Service, building, location. more

Beautiful Hotel 9/17/2006

I had stayed at this hotel many times before looking it up on 'citysearch' and I was so disappointed to see how many terrible reviews it recieved. Every single time I come to San Francisco I make a point to stay at this hotel. I have not stayed in the older part of the hotel recently but I never had a problem with cleanliness. The rooms in the taller newer towers are modern but very warm and comfortable (Waterford bed linens feel pretty amazing after a long day) and the lobby looks straight out of a movie scene, especially during Christmas. When I last visited there was construction at the 'Compass Rose' bar downstairs. That was the only downfall. I will say that the parking is very expensive, but I never had a problem with a long wait. Why don't you call ahead of time if it takes so long? Bottom line, this is a great hotel. The best location (especially if you want to shop for clothes). Pros: Location, Setting, Beautiful Lobby Cons: Expensive Parking more

Great location 9/15/2006

Good location but a bit dated. If you like modern or newly decorated hotels, then this is not for you. The hotel has a very friendly vibe, with the turn of the century style. You can almost picture people used to come to the front of the hotel with horse carriages. Unfortunately, it also smells like it's from the turn of the century and scared my husband a bit. We stayed there for a birthday getaway for my hubby and tried Michael Mina which was simply amazing!!! If you make reservation for dinner at Michael Mina, you must reserve a room because by the end of the meal, you just want to roll upstairs because you can't do anything else!!! Pros: Good location, great restaurant in the hotel!!! Cons: Dated hotel more

Overrated 6/12/2006

An unwarranted snootiness by hotel employees and a below average guest room force me to never stay here again. Cabs outside hotel won't take less than a $20 fare, my room smelled like wet dog and had paint chips literally falling off the wall. Bathrooms are smaller than my first apartment bathroom. Spa was nice, food was good. Pros: Food and Spa were good. Cons: Hotel staff is unhelpful, room was small and I am a Starwood Gold Member more

Worst servivce ever 5/3/2006

If you are thinking of having a conference there, DON'T!! They have the worst service ever and the hotel is not well equipped. Staff members are rude and obnoxious. We had a multi day conference there and some staff members denied our guests to use the phones in business center to make local calls. There are so many other hotels in the area that are business friendly. Pros: location Cons: service, amenity more

Business Traveler satisfied 2/27/2006

I've stayed here a few times on business. The rooms in the tower building are what you expect of a Westin: modern, large and nicely furnished. The rooms in the main building are old, small and very unappealing. The biggest plus of the tower building is that the rooms don't have doors to adjoining rooms making them very quiet and peaceful for a business trip. The internet and the gym were very extra and pretty expensive. The hotel was always crowded with tourists. With all the choices, you can find a better hotel in Union Square. Pros: good location, tower building room, very nice Cons: expensive extras, main building room more

Highly Recommended by CapellaSalon.com 1/17/2006

Location is terrific ! Old tower had original charm with perfect view of Union Square. Staff was very friendly. We even received a free upgrade. Loved the wireless internet ! Dual shower head with powerfull pressure for a terrific shower experience. Newspaper every morning. Great atmosphere for a decent cost. It is one of the oldest hotels in town. Good restaurants walking distance. Sears Fine Foods for breakfast or the Oak Room. We couldn't ask for more. They accomodate kids and babies. Pros: location & view, shower & kid friendly, worth the $$$ Cons: not for the cheap, bar is boring more

the WORST Westin experiece of life! 10/4/2005

We are SPG members and stay at the Westin hotels all over the place. Usually, we do not experience any problems with the staff or the services. However, at the Westin St. Francis, we had the WORST experience! They couldn't get the reservation straight and tried to deny that we made a reservation when we had a confirmation print-out in our hands!!! And words can't describe adequately how rude the front desk staff and even the management. Perhaps they think that we are merely ""one"" customer and how they treat this one customer will not affect their business as a whole??? Well, I hope many travelers out there read this comment and take it very seriously. PLEASE do NOT stay at the Westin St. Francis! It is in good location but we will NEVER return to and we will tell all our friends and family also never to stay there. Pros: location Cons: front desk staff, incompetence staff, rude management more

Great Location, Terrible Service 5/2/2004

First impressions were tainted with a 30 minute wait to get into the garage. Front desk staff seemed helpful enough but the concierge gave the wrong address to a very popular restaurant that cost an extra $10 in cab fare to correct. Service in the lobby bar was absent even though there were at least three staff talking with each other about what they had planned for the weekend. Room service screwed up a very basic request and we finally gave up and cancelled the order. On the good side, this hotel is well located and we experienced a very clean and comfortable room, even in the ""old"" part of the hotel. I am a frequent user of Westin properties, and will probably continue to use the brand, but this hotel is off the list because of the sevice standards. Pros: Location, Facility Cons: , Service, Service more

detmannix 1/28/2004

The hotel was fantastic. I have no idea what the other rater is talking about, unless he didn't know that every fine hotel charges for local calls.....the lobby bar was great fun, ballroom style dancing, great drinks, and good security to keep the homeless of SF out. I felt like a VIP all weekend. Pros: Decor, Bar, Service more

Average 10/29/2003

Average hotel in an excellent location (if you like to shop). Staff was OK. At the end there was a discrepency on our bill and we disputed. The front desk was VERY RUDE. Didn't have time to argue b/c we had to catch a plane. Rooms are very noisy. Could hear horns/buses throughout the night. Fitness center was good. Service in the bar was awful. If I came back to SF I'd try my luck with another hotel. Concierge was very nice. They bought us an appetizer at a local restaurant one night. Pros: location, concierge desk Cons: front desk, service, noise more

Luxerious, But Not Too $$$ 6/18/2003

If you find a deal, stay at the Westin St. Francis. It is most beautiful inside and out. The lobby boasts a number of fabulous shops to wander through & the lounge is a delightful place to rest your feet and enjoy a martini and good music. The rooms, ours had 2 queen beds, are huge and boast a pretty good view! We didn't get to stay in the older part of the hotel, but staying up on the 17 floor, we had an awsome time riding up and down the elevators. Overall, the hotel was wonderful, not to mention in a great central location! I would stay here again and again!! Thanks for a wonderful Pros: Beautiful Rooms, cool elevator ride, wonderful staff more

Too Much Casholine 4/1/2003

The Westin St. Francis is perhaps the best located hotel in all of San Francisco. It looks directly out into Union Square. But from there, it goes downhill. The rooms are very old, a little stale, and small. The service is above average and if you are a shopper you will love its location . . . but you can find a lot more for less elsewhere in the City. Pros: location, location Cons: old, small rooms, stale more

doesnt live up to westin standards 11/23/2002

rooms are very noisy (thin windows- you hear all street noise) some rooms smell extremely bad especially in the ""historic"" building. The amount of air freshener they spray to cover it makes it acually hard to breathe. The concierge gave aweful recommendations and did so rudely (this website is 100x more useful). The front desk line is always 10+ minutes. And the so called heavenly bed?? How about bacteria bed?? They don't wash their comforters unless they have spots on them - not even between guests!! (i asked) how sickening is that?? also, no HBO and basically nothing on the room service menu. no high speed internet. i switched to the marriott mid-stay... much quieter rooms, concierges that care, **much** more friendly staff, HBO, high speed internet, drinks & appitizers in the concierge lounge (for platinum members, etc.). i like my starwood points, but im not gonna suffer for them! Pros: starwood points, nice decor in some rm, shower heads Cons: dont wash comforters, tv & room service, concierge & front des more

Christmas Cheer! 9/8/2002

I know, Christmas was nearly one year ago. However, I believe better late than never. I stayed at the St. Francis during Christmas 2001 with my beloved German Shepherd dog, Samson. Not only was Samson popular with the other guests, the hotel staff was kind to him. I must mention the new beds. I slept in the lap of absolute luxury during my four-night stay. In addition, the staff was efficient, attentive, and pleasant. My only complaint is to the parking garage. The staff kept me waiting for my car for more than 30 minutes when I attempted to check out. I would have been left waiting indefinitely, but had the temerity to ask what was taking so long. They were unaware that I needed service. Hopefully, the wrinkles have been pressed out. Overall, my stay was such a memorable and pleasant experience, I plan to return Christmas 2002. Pros: Lovely, lovely beds, great housekeeping, allows pets Cons: Inattentive garage more

Don't bring your car. 9/4/2002

With a parking fee of $40 a night I would expect my car in under 15 minutes. Unfortunately we were there for three night had 3 cars and never had a wait under 23 minutes for our cars. The longest wait was an hour. Pros: great view from tower Cons: Parking, unacceptable more
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Menu for The Westin St. Francis San Francisco on Union Square




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Editorial

  • Located in the Tower Lobby of the historic Westin St. Francis, Caruso's serves breakfast, lunch and dinner and offers specialty coffee drinks and cocktails until midnight.

  • 5/29/2007 Provided by Citysearch

Additional information

  • Hours:

    Daily 24 Hours
  • Payments:

    Visa, Master Card, American Express, Cash, Discover, Diner's Club
  • Neighborhoods:

    Tenderloin, Northeast

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