I've used West University Travel for years. We travel quite extensively, and I've never had a problem with them...they've always been extremely professional, very helpful, and they genuinely care about their clients. I've used them to book Cruises, the Caribbean, Mexico, South Pacific, Asia, Europe, and our African Safari. We usually work with one particular agent, but I know that most of the agents specialize in various destinations, and if there's something that our agent isn't sure about, she'll either ask the other agents that specialize in that location for suggestions, or refer us over to the specialist. I believe most of the agents there have been in the travel business for at least 10-28 years each. I wouldn't hesitate to use their services again, and I've referred many of our friends and business associates to them for their vacation travel needs.
Pros: Very knowledgable agents, excellent customer service