West Texas Express is no express freight service. I'll probably drop dead of old age before I ever see my shipment. I've been waiting for my delivery for almost 3 weeks now. Every time they call to set up an appointment, they cancel at the last minute with some pathetic excuse about why they can't deliver my shipment. This has happened four times. Yes, FOUR TIMES!!! Let's see . . . the first time, the truck supposedly broke down. They didn't even bother to call me with this information. And I had taken the entire day off of work to wait for this delivery. The second time, they didn't have a lift gate available. What? This a shipping company and they don't even have a truck with a lift gate available? Pathetic. The second time, the truck broke down, AGAIN. Hmm . . . does that sound familiar?! Oh, and this one was the kicker. The fourth time, the driver called me to say that he was afraid to make the delivery to my area because he thought the interstate was going to be closed for inclement weather. Huh? For a little snow that didn't even stick? I checked the NM Dept. of Transportation website after getting off the phone with the driver and there were absolutely no road closures in my area. These guys are pitiful. It sounds like they're lazy as s**t and just making up excuses so they don't have to drive to my side of town. Whatever the issue is, they definitely don't have their act together. I've lost income because I've stayed home from work, waiting for a truck that never arrives. Tell all your friends to avoid using West Texas Express at all costs. They should be called ""Worst Texas Express."" They're not worth your money or your valuable time.
Pros: Now I know which shipping company to avoid like the plague!
Cons: Unreliable, poor communication, slower than hell