The ""owner"" made it sound like he was going to do us a favor by bringing his own personal Escalade to transport my family and I to the service station. He then sprang a surprise bill on us for almost $400 - JUST FOR THE TRANSPORTATION!!! Our insurance company covered the tow. To call him a crook is being too kind. To make it worse, he tried to blame our insurance company for not informing us of HIS fees. What a jerk!