West Coast Chief Repair

Do not use West Coast Chief Repair aka Chief Appliance. If your Home Warranty company is booking them for a repair you can decline and ask for another company. Our Air Conditioner went out in September 2019. We paid $1465 and the Home Warranty company paid approximately $5000 to have a new system put in. Sometime in 2020 we saw water marks on our ceiling in the guest room but the Air Conditioner was in the attic at the front of the house and the thermostat was in the hallway, so it didn't occur to us that it was coming from the air conditioner. Being in the middle of the pandemic and suffering two deaths in the family, water marks on the ceiling were not our first priority. We thought we had caused it by spraying water on a wasp nest outside the house and so waited until we were ready to do a remodel to do anything about it. We are now remodeling the guest room and when our contractor tore out the ceiling he discovered that the condensation tube was not installed correctly and was leaking. When I called West Coast Chief Repair, Sean Zovk said there was only a 90 day warranty and that since it passed inspection by the city that it must have been fine. He said they could send someone to look at it for $75 and then we would have to pay for the repair. They would not pay for the ceiling that we had to have replaced. I spoke to Ashley later who offered to waive the $75 fee, but it still would have had the same result. My contractor fixed the problem in 5 minutes, but we now have to pay to have the ceiling replaced. So my warning to you is to ask about warranties and to inspect the work yourself. There was so much insulation in the ceiling that the water marks didn't show up until after the warranty period was over. A 90 day warranty is not long enough for an expensive repair like replacing an air conditioner. more

What a ripoff! I had to have my Carrier forced hot air furnace repaired due to a shorted out circuit board. Stephan came ang gave an estimate of $520. We were cold and needed the furnace fixed so Stephan came back the next day with the part and fixed the problem. I asked for the old part and did an internet search on the part number. Imagine my surprise when the $385 part from West Coast could be bought on-line for between $65 and $100. I called West Coast and spoke to Sean, who gave me a story about their parts being betterand "guaranteed". I asked how much they paid for the part, or what the mark up was. I could accept 100% markup for their trouble but 400%. This is ridiculous. Just hung up with Sean who told me he stands by his price (but would not tell me the actual price or mark-up). Needless to say - NO MORE WEST COAST CHIEF. I would leave a ZERO STARS if I could. UPDATE to RIPOFF: Sean contacted me yesterday and offered me $100 refund to remove my bad reviews of West Coast Chief Repair - I refused. My rating and low opinion stands. more

What a ripoff! I had to have my Carrier forced hot air furnace repaired due to a shorted out circuit board. Stephan came ang gave an estimate of $520. We were cold and needed the furnace fixed so Stephan came back the next day with the part and fixed the problem. I asked for the old part and did an internet search on the part number. Imagine my surprise when the $385 part from West Coast could be bought on-line for between $65 and $100. I called West Coast and spoke to Sean, who gave me a story about their parts being betterand "guaranteed". I asked how much they paid for the part, or what the mark up was. I could accept 100% markup for their trouble but 400%. This is ridiculous. Just hung up with Sean who told me he stands by his price (but would not tell me the actual price or mark-up). Needless to say - NO MORE WEST COAST CHIEF. I would leave a ZERO STARS if I could. more

Excellent service. My washing machine was repaired and the technician found the problem without having to replace an expensive part. more

Somewhat more expensive than I expected since the pump just needed to be cleaned out, not replaced. The serviceman was friendly, professional, knew what he was doing and kept in touch, although it took 2 days for the replacement pump to come, which was not needed as it turned out. I was satisfied with the work more

He showed up on time, diagnosed the problem, and made the repair by appointment a few days later. He also noted the reason the A/C was very weak: filthy filters. more

Excellent communication very step of the process. Alex the technician was on-time and experienced. He was able to quickly identify the problem and was patience in explaining the problem in simple and understandable terms. Very positive overall experience, and would use them again for future repairs. more

Very nice and professional. Performed the job promptly and did not go above estimate. Highly recommended more

I had called other plumbing companies and described my problem which was the washer would turn on, release water, start to wash then not finish and then just stop without draining the water. Other companies suggested to just get a new washer. West Coast Chief Repair came out and quickly solved the problem, and the expense was minimal. I am very happy with the repairs. more

They assessed the situation, showed me the price, and then got the job done. Quick and painless and I thought the price was fair. more

Technician came on time, very polite. He identified the problem, had the parts available to replace it and fixed the problem in a fairly short period of time. more

They called as soon as I placed the request. The service was fast and the results accurate. more

He was great. Oven works better than it has in years, and he was able to do the job on the same day. Awesome. more

Technician is very professional - arrived on time - discussed in detail all the problems and solutions. Would gladly recommend! more

Everything they do is excellent. They guy they send out is just great, I would recommend them to anybody. more

We have used West Coast Chief Repair quite few times and we are extremely happy with their services. Highly recommend to try them out. more

The technician was there when they scheduled him to be there. He did a great job on fixing my equipment. more

The service technician from West Coast Chief Repair was very professional. The problem with my refrigerator has been resolved and I am satisfied with the repairs. Two Thumbs Up!! more

prompt, dependable....carry many parts on the truck....serviceman alex gave candid, sharp, knowledgable assessments and great recommendations....saved me money by repairing instead of replacing expensive appliances....will only them them in the future.... more

Responded quickly to our request. Very prompt and professional more