This is the review I wrote on the Wendy's website. Due to the unacceptable a$$-itude the ""manager"" showed me when I returned and asked her to make things right, I also successfully called the health department and got them inspected. Fortunately for her they didn't catch anything, but I'm sure it ruined her day and she hasn't heard the last from me yet.
When you or your employees JACK UP someone's order, you might want to be NICE and APOLOGETIC when they ask you to make it right.
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On that Wednesday, I pulled through and ordered a Number 5 Single with NO cheese. The attendant at the speaker did not hear my order clearly (I feel he wasn't paying attention), so I repeated the order and again said ""NO cheese"". He repeated back no cheese, and sure enough after getting the order and driving some distance I pulled out the burger and it had cheese on it.
When you order something and say TWICE no cheese, and they repeat back no cheese, and then give you cheese, that is more than being careless, that is messing with people and their food. This location was not convenient to my normal travel route, therefore it wasn't convenient to come back until the following Monday, when I pulled through to the second window and was going to ask for a manager, but first I had to sit there (before even interacting with anyone at the window) for 10 (ten) minutes while 5 (five) different employees milled around, doing whatever, but refusing to look at me or help me. Of course this made me even angrier. Finally a young man opened the window and I asked for his manager, who he got. When the manager, a female African American lady (I have no problem with ethnicity, but I'm just identifying, as she didn't give me her name), heard my issue, she accused me of making it up because I didn't come right back after ordering, which I explained to her why I couldn't. To be fair she DID make me a replacement meal, but the attitude and accusing me of making something up WHEN I SHOWED HER THE RECEIPT is UNACCEPTABLE.
I am VERY angry at being accused of trying to get something for nothing. I have NEVER done that in my life and I RESENT your PIECE OF CRAP manager trying to get out of doing HER JOB and further, the way she is training her WHOLE staff to ignore customers at the window.
I DEMAND a district manager contact me at -redacted- to address her attitude and the careless attitude of her staff as well. I already got my free meal, but I want an apology for the insult to a PAYING customer who will NEVER be back to that location again.
I have spent HUNDREDS of dollars with Wendy's locations this past year and HOW DARE YOU TREAT ME LIKE THAT when I make a simple polite observation about a problem?!
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