We had been doing a lot of projects around the house and still had the original windows from the '70s. We heard there was a tax credit and felt like it was about time to update the windows, but didn't decide to do it until I broke one with the weed eater one Sunday. We didn't want to worry about getting ripped off (that's happened to us before) so I did my research and found a couple companies with good reputations to take bids from. The product and price we liked best was from Weatherite, so we decided to go with them. We liked the guarantees and the fact that they've been in business for a long time in good standing. The install team was courteous and never left a mess. I had a little trouble understanding the crew chief, there was a bit of a language barrier there, but he did a great job. Overall it was a stress free experience. We're still going through litigation with some jerk we dealt with 4 years ago, but with Weatherite the work is already done and we're perfectly satisfied. Since we had to do the work some time, we were glad to get it done by a quality company and not have to worry about it.