To celebrate a birthday, 8 of us went to the waterworks. The reservation was at 8:30pm and we were seated right away but it was all downhill from there. I had to speak to management on 6 different occasions throughout the meal. It took 30 minutes for our waiter to come to our table and greet us. Even longer to get 1 lousy roll and water. Throughout the entire dinner they only refilled teh water once and never replenished the bread. They neevr even came back to see if we wanted a second round of drinks. It took 2.5 hours for us to eventually get our entreees, which they messed up and double charged us. They tried to be accomodating and comped us 2 desserts for 8 people. That means like 1 bite each. The poor service, unprofessionalism of the entire staff (I had to ask the manager to attend to our table, but had to wait for him to stop making out with his girlfriend at the bar first) defintely RUINED our meal. IT became funny how PATEHTIC the service was and how they really do not understand customer service. The staff just completely ruins the dining experience.
Pros: food and view
Cons: everything else but the food. Customer service, attention to detail, professionalism