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Washington Natural Gas Heating & Air Conditioning - Everett, WA - Reviews page 1 - Judysbook

Washington Natural Gas Heating & Air Conditioning

2615 W Casino Rd # 2fg
Everett, WA 98204
(425) 347-0707
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Last week we had 3 different people from WNG come out to our house. The first guy was there to give an estimate for putting in a gas line to convert to a gas range from electric, ...


For the past week, we all have been experiencing extremely cold temperatures outside. In our case, the frigid temperatures were happening inside our home also. One week ago, ou...

Be careful who you let into your home. 1/25/2011

Their technician was not very professional. I wonder if he has license to test my electrical system in the house. They installed a huminified for one week the it was leak allover my garage. more

Exceptional quality, start to finish 10/22/2010

Last week we had 3 different people from WNG come out to our house. The first guy was there to give an estimate for putting in a gas line to convert to a gas range from electric, and for some repair work on the heating ducts. He did the estimates, spent as much time as I wanted explaining them, and was very clear and knowledgeable. Very helpful and it was nice to have someone take the time to go over the options and explain everything so clearly. The second guy did a routine furnace cleaning. After finishing the job he also took the time to answer questions, show me what he had done, and give me tips about how to get the most life out of my old furnace. When I had a question about a duct that didn't seem to be delivering any air, he went under the house and investigated, and diagnosed the problem. He also gave me other advice about reducing the noise from the air return. Third guy was there to clean the ducts. I couldn't say enough about his work. He was there well into the evening, did excellent work, and was very professional and courteous about being in and out of the house. A week later, we had them back to install the gas line and seal the ducting. This was guy number 3 from the previous week and again, not only did excellent work on the jobs he came to do, but found other problems and fixed them as part of the deal. While checking his newly installed gas lines, he checked the furnace and water heater, found some leaks and fixed those lines too. While sealing the ducts, he found ducts that were not properly installed and fixed the connections before sealing the duct junctions. He was there for nearly 12 hours, very courteous, and willing to answer questions any time. Way above and beyond. more

Very happy. 5/28/2010

I hired them to put in a new Furnace. It was a good experience. I had used them before to work on our furnace and they have always done good work. I have no complaints. They are always courteous and friendly. They even let me paint around the furnace when I asked them. I am very happy with the whole situation. more

A Most Unhappy Camper 12/11/2009

For the past week, we all have been experiencing extremely cold temperatures outside. In our case, the frigid temperatures were happening inside our home also. One week ago, our furnace started acting funny, so I called WNG.(Friday) They sent out a technition, who immediately condemned the furnace. He said it could be putting carbon monoxide into the house. Needless to say, I was relieved that professionals were now on the job. Because it was so cold, we agreed that we needed someone to come right away to discuss our options. I was told that someone would call to set up an appointment, and that he would bring us some space heaters, since I had absolutely no heat in the house. I was told to turn on my oven to warm up the place.(an impossible task for a tri-level house) I waited by the phone all day for that call, but when my husband got home around 5 pm, there was still no call. Then at 6:30pm, a man arrives, saying he had a 6:30 appointment. News to me. We went over our options, and chose a new furnace. Now the good news. They couldn't install the new furnace until Monday afternoon. They would call before they came. We spent 3 days in sub freezing weather, with no heat. There were no space heaters offered. Early Monday morning, I received a call saying that the installers were on their way, (they were actually already in the driveway)I wasn't expecting anyone until that afternoon, so I wasn't even up or dressed yet. Since I was freezing, I overlooked their unannounced arrival. The 2 servicemen worked all day (Monday) to install the new furnace, and finally we had heat again. For less than 24 hours. The next afternoon (Tuesday) when I got home from running errands, the house was again very cold. I called WNG after I realized it wasn't going to start up on it's own. Another service person finally showed up around 9:30pm. He was unable to find the trouble, but said he needed to order some new parts. We're in the cold again. Still no space heaters were offered. Early Wednesday morning , a call to say the parts wouldn't be in until Thursday afternoon. Needless to say, by this time my discomfort and frustration had reached monumental proportions. I think I mentioned something about my attorney at this point. Two hours later, 10am, I get a call from the General manager, saying he will personally come with new parts that morning or early afternoon. Ok, I'm starting to calm down a little finally. By 6pm, I have called back several times to find out what was happening, and was told that they had been jumping through hoops all day to get the needed parts. Through all this, I was having difficulty understanding why a "brand new furnace" needed new parts already. Finally, after 7pm, the general manager finally arrives and tries to locate the problem. He replaces the parts that the first tech. said needed replacing, but the furnace still wouldn't work. I again mentioned that I found it hard to believe that a new furnace would need to be fixed less than 24 hours after installation. I thought that when you buy a new product, you should have a reasonable expectation that it would work for more that a few hours. He said, "you didn't buy the $27,000 Boeing furnace. Why would you expect a $4200 one to actually WORK?" Well, excuse me, but to us, $4,200 is a great deal of money, and the cost shouldn't determine whether or not it works! He did ultimately figure out the problem, and we actually had heat by 10pm Wednesday night. On a final note, it was finally determined that no new parts were even needed, because the whole fiasco was due to the installers incorrectly setting up the condensation removal system. Somebody needs to go back to installation school. I have to say that this past week has been one of the worst in my memory. I have a medical condition that has been greatly exaserbated by the cold frigid conditions that I have had to live with. I know that WNG did not cause the weather to become so cold, nor did they cause my furnace to choose this particular bad time to go out. What they did do, was fail to follow through with their promises, and leave me feeling like I will never want to recommend their services to anyone else. I'm not saying that any one person was actually rude to my face, but feeling condescended to is almost as bad. Is this any way to run a company? more

Very Helpful 11/25/2009

Wanting to send a thank you for everyone who worked very hard to help us. My husband is very ill with Cancer and Alzhemiers.You did great helping us out. A special thanks to Rich and Jason. Sincerely, Charlotte more

If you are looking for the best deal and the best AC product and installation, they are the one to use. 8/26/2009

We had an excellent experience with Washington Natural Gas. Their price was the best, their sales consultants were great, and they were trustworthy. I initially went through Service Magic and got estimates from 3 different companies. Washington Natural Gas had the best price and I liked the people that they sent to do the initial consultation. Our experience working with them was awesome. They were able to get the job done in a timely fashion. They were very efficient and did exactly what they said they would do. They found a leak in our furnace, so we ended up having them replace the furnace. Even though that was unexpected, everything worked out well. I would definitely recommend Washington Natural Gas. If you are looking for the best deal and the best AC product and installation, they are the one to use. more

Excellent and responsive service at a busy time. 8/19/2009

When my furnace went out in December 2008, I thought it would be a straightforward problem to fix. It turned out that the entire furnace needed to be replaced. It was the holiday time and a storm was coming in, but Washington Natural Gas came out and installed the furnace in one day, which I appreciated. I am sure that they had a lot of customers at that time of year, but they really came through for me. I was totally amazed. They did great work and the furnace has been working flawlessly. I would definitely use Washington Natural Gas again. Their service was excellent and they were very responsive. Even though I was not planning on a new furnace for Christmas, it was welcome. They really helped me out at a busy time of year. more
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Additional information

  • Hours:

    Sun 08:00 AM-08:00 PM;Mon 09:00 AM-05:00 PM;Tue 09:00 AM-05:00 PM;Wed 09:00 AM-05:00 PM;Thu 09:00 AM-05:00 PM;Fri 09:00 AM-05:00 PM;Sat 08:00 AM-08:00 PM
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