In April I purchased a Polaris 360 from this store. I got it home to find out it was used equipment put in a new box. When I returned it and complained I was offered a new unit but nothing else. The manager did not seem concerned at all and said that it must have come that way from the factory. No compensation (gift certificate, discount, etc.) was offered for my time in having to bring the used equipment back to the store. Paying $600 for used equipment is not cool.
Pros: Fairly knowledgeable staff
Cons: Don't care about customer satisfaction