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Volvo Irvine - Irvine, CA - Reviews page 1 - Judysbook

Volvo Irvine

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44 Auto Center Dr
Irvine, CA 92618
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(949) 580-2160
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Car Dealers

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Automotive

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I agree with Heather T. Never get your car serviced in Volvo Irvine. They don't have a price list for service, following the same procedure as when they sell you a car - looking a...

Service prices are made up 11/24/2006

I agree with Heather T. Never get your car serviced in Volvo Irvine. They don't have a price list for service, following the same procedure as when they sell you a car - looking at you and figuring out how much they can milk out of you. Two service advisers gave me different price tags for the alignment procedure, the difference between the prices was $70. The worst part, neither adviser could show me a list that has the price - the numbers were only in their heads! Total ripoff. more

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Terrible customer service!!! 8/10/2005

I took my car to this dealer because it is the closest one to my home. The first time I took it in, it was for a 30,000 mile maintence check, a big one. I anticipated it taking awhile but not 8 hours, after making an appointment and being told that it would take 4. My customer service advisor was nice and gave me a $50 credit toward my next service. The second time I took my car in, it was for a simple wheel alignment. Again, I made an appointment and they told me it would take no longer than a few hours. FOUR hours later, it was still in line to go in the shop. EIGHT hours later, it was still not ready. I didn't get my car until the next day. After giving my honest opinion to the customer service center, I received a very unpleasant call from the Service Dept. manager disputing my comments. Needless to say, I will not go back! more
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