Let me first tell you I am not the person to write reviews, but I am still so upset and furious that I want to scream ""I hate village bridal"" to everyone in the world! I gave it one star because it wouldn't let me give 0!
My first experience with Village Bridal was when I went over to see my best friends wedding dress being altered. She had already bought the dress, she was just in to be fitted.
Days later, my friend had told me village bridal was giving them a discount if all the bridesmaids dresses were purchased there. My friend's mother insisted on picking the dresses there, and thus, picked out the dresses the bridesmaids were wearing. All we needed to do was be fitted for our sizes and then we would get the dresses.
I went in for my fitting and waited at least 20 minutes. She acknowledged me, but only because I approached her and asked her what was taking so long. I simply needed my measurements taken, how hard and time consuming is that?
I got my measurements and she ""happened to have my size of that dress in the store."" I tried it on, and it was entirely too big. She insisted on me ordering that size, because she knew that it would fit once they were specially made and ordered. I took her advise, being that I assumed she knew what she was doing, and ordered the size she wrote me down for.
Next thing I know, my friend, the bride, is calling me crying because the owner of Village Bridal got the dresses mixed up and was having all the bridesmaids fitted for the WRONG dress! My first thought was ""if you are in this business to sell dresses, shouldn't you make the effort to get the correct order!!??"" The owner was DAYS away from sending in the orders for the dresses!
We all had to be refitted for the dresses, and didn't receive ONE apology from the owner, who made the mistake. She was so rude I could hardly even breathe. I would have exploded if the bride wasn't in the room for my new fitting. I kept trying to hold my cool because I knew my friend was already upset and didn't want to make her more upset about her wedding- dangerous territory!
So about a few months later we get the dresses in, and I go to try it on with the bride. It is HUGE and of course the owner insisted that Village Bridal alter it! How convenient! I already spend $200 on the dress and she wants another $200 to have it altered! I DO NOT THINK SO! It was EXTREMELY unprofessional of the owner to insist on the particular size to fit me (not to mention she did the SAME thing for all of the other bridesmaids), and it arrives and it doesn't fit and it needs $200 of alterations for it!
Not only was I FURIOUS from her completely manipulating and taking advantage of me, the bride, and ALL of the 8 bridesmaids, but the dresses were THE WRONG COLOR! When I came out the bride was practically in tears saying IN FRONT OF THE STORE OWNER that it wasn't the right color and it isn't what she wanted! The owner did not say ONE word except that ""it's beautiful""- her most favorite, and overused, phrase that she said to everyone in order for them to buy something from her.
Avoid this place at all costs! Everything is overpriced, and the only interest the owner has is to sell you a dress and to make as much profit from you as possible. She has no interest in her customers and their satisfaction. She is rude, pushy, and is very transparent in the fact that she doesn't care about anything but making money- the WRONG attitude for selling WEDDING dresses!
Pros: nice dresses
Cons: VERY poor management, customer service, and WAY overpriced!