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Villa Napoletana - East Longmeadow, MA - Reviews page 1 - Judysbook

Villa Napoletana

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666 N Main St
East Longmeadow, MA 01028
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(413) 732-9300
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I am a graduate of the Culinary Institute of America, I go out to eat alot, and its rare I feel so strongly about a restaurant. I have been here 3 times before, and now I will ne...

Never Again 3/3/2012

I am a graduate of the Culinary Institute of America, I go out to eat alot, and its rare I feel so strongly about a restaurant. I have been here 3 times before, and now I will never go back for many reasons: 1. Manager. This guy should not be allowed to talk to customers. He was argumentative and ranting about the proper way a veal chop should be cooked. 2. Questionable food. The ""med-rare"" veal chop came out 10 min late, raw(cut into the part farthest from bone) second time it came out it was burnt to a bitter crust. My bread had a shard in it, I'm guessing glass. My chicken was also over cooked and the mushrooms, however bountiful, looked out of a can pre-sliced. We made the mistake of getting dessert, 2 of 3 were fine. But my sisters cheesecake was salted on the top(similar taste to putting 2tsp of sugar in morning coffee, but it's actually salt. try it, so disgusting!). I dont see how that could be an accident, probably intentional. And to top it off, the manager said to us "" if you told me earlier, I could have taken the veal chop back and used it elsewhere"". So your saying you would reserve this to someone else? He then proceeds to call my brother a wise guy for saying that. 3.Decor. If I'm going out to a nice Italian place where prices reach to high 20's, I expect a nice fancy style decor. The building and walls are fine, but what rubs me the wrong way is the ""paper grocery bag"" paper that is your table cloth. Really? cant do a decent table cloth? I could keep going, but this is the important stuff. I'm done with this place, and I suggest you never go there. more

Don't even bother, the rudeness at the door will drive you 2/12/2012

We had a coupon for the family to have a good italian dinner together. The hostess was drinking a cocktail at the door. Rude woman. She challenged us with, ""Do you have a reservation?"", ""No?! Well we don't have a place for you. You should have called ahead."" And she turned her back on our whole family and walked off to the back somewhere. Small, dark...mostly a bar. Supposed to be good food. But who cares?! They are the worst restaurant, up front, of any I've been in. Never did use that coupon. There's a better, more charming Italian restaurant next door. Go there to eat. more
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    Mon. - Sun. 11am - 11pm
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