A store clerk and her boss (the owner? with a pony tail) there was very rude, insulted and ridiculed on how careless I had been with my vacuum and why I would have to pay for the repair bill. I pointed out politely saying that I had contacted Hoover that morning and was directed to their store to have it repaired free of charge and so I had driven half an hour to get there. The minute I walked in, they didn't even give me a minute to explain my story and started telling me that it's my fault and it'll cost me. Despite their rude welcoming, I smiled (it was a perfect weathered Monday morning) and confidently told them my end of the story and even offered politely to call the company again in front of them. They refused to allow me to use their phone (my cellular battery was running low). The 2 owners tried bullying me and both stood there with their arms crossed and looked down at me like 2 Goliaths ready to attack David. They outright rejected my explanation and just stood there basically claiming that ""I lied and there's nothing I can do, that they're the only store that'll repair this and I would have to pay them, huh! "".
With my car engine running (to keep my cellular charging), I called Hoover, after an hour (yes, my engine still running (remember, the store owner refused me to use his phone!), customer service sided on my behalf (I told them that driving another 45min to Kent, the nearest repair center, was out of the question with gas prices these days and my time, it would've been more cost effective for me to purchase a new one instead, afterall, a new one's only $80, I'd have to drive 2x, I'd have to pick it back up when the repair was done) and so they just sent me a new vacuum instead.
Run from this RENTON VIKING AND SEWING VACUUM store, they don't care about ""you"" the customer, they're a bait and switch store. The manufacturers send you there, and then you become the ""live bait"". They'll try to charge you for things that you may be covered for with your warranty! I'm not a person who normally writes reviews, but just want to prevent future incidences from happening to innocent ladies who does sewing. I was ready to browse at the selection of sewing machines and ask santa for one. Needless to say, don't buy anything there as your loved ones will have to deal with them also should any repairs or warranties become an issue!
I was surprise to see good reviews on this board as I checked yelp and google, similar people had the same bad experiences as me.