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Vigilante Plumbing, Heating and Air Conditioning - Brooklyn, NY - Reviews page 1 - Judysbook

Vigilante Plumbing, Heating and Air Conditioning

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195 Douglass St
Brooklyn, NY 11217
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(718) 395-2082
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Vigilante Plumbing, Heating and Air Conditioning - Brooklyn, NY

Reviews

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Best

I thought I knew who the best plumbers in Brooklyn were until I met Vigilante plumbing. After multiple frustrating attempts to get an appointment with another company and fina...

Worst

Terrible company does not return phone calls but deducts the money from your checking account promptly. They showed up on time to diagnose the problem and were due back 6 days lat...

Amazed! 11/9/2012

I thought I knew who the best plumbers in Brooklyn were until I met Vigilante plumbing. After multiple frustrating attempts to get an appointment with another company and finally agreeing to a $240 fee to show up on a Saturday (even if no work was completed) I decided early on a Friday morning to give Vigilante a call, to see if what they say about 24x7 service is really true. They are not lying. I first called at 7:00am and got a message saying their office was closed but I could get a live representative if I wanted to for emergencies. I hung up figuring this problem really wasn't that serious and didn't require that level of service. I called back at 7:30 to a get an immediate answer from a representative who asked me "How can I make you smile today?" From then on I knew this experience was going to be good. The representative got an understanding of the work I wanted to get done and said she would be able to have someone stop by within one hour. I was in shock. To make the situation even better, the representative showed up early, by 8:03am. His name was Mark, excellent technician with 28 years of experience. I explained to him the work that I needed and he provided me with different options as to how I could be approached and gave me upfront pricing on each of the options. His work was fast an efficient and I was amazed to see the excellent technique he used to perform a task that I struggled with trying to perform myself. The cost was very reasonable and considering the speed of the service it was pennies compared to what I'm sure I would have had to pay elsewhere for that level of professional work. I will be coming back to Vigilante for all my future plumbing needs. Needless to say I promptly canceled my appointment with the other plumber on Saturday. They didn't even care to ask why I was canceling. Vigilante made my day, if you choose to use them I'm sure they will make yours. more

USE AT YOUR OWN RISK 11/23/2011

Terrible company does not return phone calls but deducts the money from your checking account promptly. They showed up on time to diagnose the problem and were due back 6 days later to complete the repair, it is now 13 days and 8 phone calls later with no answer as to when they will be back to make the repair. I cancelled my order with them today, I'll let you know how promptly they credit back my $1,185.00. more

Pleasant Experience 8/9/2011

I had my furnace repaired by Vigilante Staten Island Heating Company and was very impressed. The customer service was excellent, and the man that did my the job was very good at what he does. I appreciate good service and thank you for providing me a pleasant experience. more

Big thanks for your fast service 8/8/2011

I had a great experience with this company. I had a water pipe burst in one of my buildings late at night. I called the 24 hour number and was quickly helped by this company. They helped me shut off the water to stop the damage and had a plumber at my building with in 20 minutes. A big thanks to Vigilante! more

Professionals 8/2/2011

I am writing to praise the work of your employee Dale Barbieri. You should be proud to have such professionals in your employ. I had Saturday night boiler emergency on March 6. His response was quick, in the time frame he said it would be and he arranged a follow up work on a Sunday that also was done Nealy and efficiently as he told us it would be. His demeanor was pleasant and professional and I was highly satisfied with his service. Due to this experience, I will surely consider Vigilaante first with my next plumbing/ heating needs. more

Thanks Vigilante 8/1/2011

Thanks Vigilante. Our heat went out last night on our furnace and your guys had me up in running again in a matter of hours. more

fantastic 7/28/2011

Vigilante is fantastic!!! more

great job! 7/25/2011

Great job! Tech went above & beyond. more

Very Happy! 7/22/2011

Technician did a great job, I was very happy! more

Exceeded Expectations 7/20/2011

Picking a plumber is never easy. There are so many businesses out there and sometimes looking for the best price isn't the smartest move. While discussing a plumbing issue someone recommended Vigilante plumbing. I checked out their site and was impressed. Yes! The girl who answered the phone said something along the line.It's a wonderful day, how can we make you smile?After a 3 minute phone call I was told a technician will stop by in about 2 hours. The technician showed up on time but I was not home (I had to pick up my daughter from school, small emergency). The lady from the office called and I thought I would have to reschedule but to my surprise the guys offered to wait until I made it home (20 minutes late). I paid a fee for the estimate. Both men (technician and assistant) explained every issue and the solution. They spent approx 1 hour with me answering every question (even the silly questions). The guys did not seem rushed, and I certainly did not feel pressured. The price was a little out of my range so I paid for the estimate and told the guys I would call if they were needed. After receiving a few more estimates I decided to go with Vigilante something about the two guys just felt right. I called the office and scheduled an appointment for the following day. The work was completed in the time frame given. While fixing the initial problem the assistant noticed a potential future issue after a brief discussion I agreed to let the guys repair it. I had to leave to pick my daughter up from school and by the time I came back the guys had the entire area CLEAN. They wore these blue booties the entire time so they did leave footprints or dirt. Both guys had cleaned my bathroom like a professional. I was completely shocked my tub, floor and walls were spotless. When I questioned the guys they said their job was to leave the area in the same condition from when they started, it should not have looked disturbed. The money paid was well worth it. Whenever someone mentions a plumbing problem I always recommend Vi more

Best 7/18/2011

Vigilante is the best for company for a boiler repair in Brooklyn more

Since 1960 7/12/2011

As a customer since 1960, I have been always satisfied with the company’s service more

Efficient 7/11/2011

They arrived promptly and completed the job efficiently. more

Respectful 7/6/2011

Your workers are sooo respectful and they try so hard to accommodate with everything. more

Very Professional 7/5/2011

Great, the guys were very professional & helpful. more

Great Job 6/28/2011

The guys did a great job, you have a customer for life. more

Thanks a lot! 6/27/2011

I had my furnace repaired by Vigilante and I am quite happy with the price I paid and the service I got. Thanks a lot guys. more

Thanks! 6/24/2011

I needed a furnace repair in my Brooklyn home. Vigilante came and fixed my furnace and gave me a great price. I would totally use them again. Thanks! more

Thank you very much!!! 6/20/2011

The guys took their time with this huge water heater and “did their thing”. Will, and the company thank you very much!!! more

Vigilante is great! 6/13/2011

Vigilante is great! more
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Owner Message

  • Complete Plumbing & Heating - Service / Repair <br />Expert Heating Service - Authorized Burnham Dealers <br />Sewer & Drain Cleaning - Video Sewer Inspections <br />Water Heaters - Water Filtration Systems

Additional information

  • Hours:

    Mon Open 24 Hours;Tue Open 24 Hours;Wed Open 24 Hours;Thu Open 24 Hours;Fri Open 24 Hours;Sat Open 24 Hours;Sun Open 24 Hours
  • Neighborhoods:

    Gowanus

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