Looking for help from Verizon for a Blackberry that failed 4 times over a two year period. Their solution was a new Blackberry for $300. Have been with Verizon (and previous company) since 1991 and asked for a little ""good will"" to help off-set the $300 out of pocket cost for an obviously defective phone. The assistance manager, Yoloanda Lopez, couldn't have cared less how long I had been a customer. She had the leadership qualities of a sick ameoba.