I am a very consistent client at Veda and I am putting into writing my complaint. Every time that I call and need to be put on hold, you guys continually go through the entire 22 word greeting, then ask you to "please hold". That is very frustrating and such a waste of my time. It takes about 5-7 seconds to actually say, "It's a Brilliant day at Veda, thank you for calling the Broadmoor Town Center, this is Barbara can I please ask you to hold?" I know that Carrie and Jennifer are trying to implement changing this, but it is very frustrating for me. I cannot be you're only client that feels that you are wasting their time. I know you are able to look down at the phone lines to determine whether you will need to ask a caller to be placed on hold, so why not simply look at the phone and provide a shorter, sweeter version, like: "This is Veda, can I please ask you to hold a moment?" That's 12 words and so much more to the point. I truely feel that you guys are missing the boat on this and am wondering how many appointments you miss from frustrated clients like me. How many more appointments would I possibly make if your staff were more considerate and accommodating with a shorter, sweeter greeting? Cass Daley 719-332-0005
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