For Christmas, a couple surprised me with a $200 gift card to this spa. It was such a huge gift from this couple, and filled my heart that they thought so much of me. Being the caretaker for many animals, I rarely get a chance to relax just for myself, and I was overly excited to have someone pamper me for a bit. I was very excited as I had heard this place had won several awards from local magazines, though I have never known anyone to personally use it. Sadly, that was not the experience I had today.
Earlier this week, I contacted the spa through its website about scheduling for a specific package that would use up the gift card in one trip. The spa director responded and gave me an appointment for today. According to the website information, I would be there for three hours, which meant I had to reschedule my normal Saturday responsibilities, but would be worth it.
After spending 20 minutes trying to find a place to park, I finally made it into the day spa with a minute or two to spare before my appointment. The masseuse used his skills to the best of his abilities (and I tipped him very well for trying), however, due to all the noise outside the room from doors slamming, plates being dropped in the cafe, and people loudly talking and laughing, I could not even hear the music in the room.
The massage was over before long, and seemed shorter than I remembered the description being on the website for the package. Imagine my surprise when I was ushered to the front to pay and be told that I was done for the day. The lady at the front desk, who never once smiled when I arrived or was checking out, said I was only scheduled for a massage. I was not offered an apology for the miscommunication, nor was I offered a chance to reschedule for the other parts of the package I thought I was getting. I was simply told it was $70 and they needed the gift card to charge it. Apparently, there was a note that it was a gift card appointment.
Pros: Ask for Chris - he was great for the massage
Cons: Treat you differently if you use a gift card, no customer service, parking is a nightmare