My husband and I had a terrible, frustrating, and expensive, experience with Vamco. We took a rug in to be deodorized - it was clean, but a vacuum cleaner motor had burned out on it, so it had taken on a burned smell that we wanted to get rid of. The person at the counter explained how the problem would be taken care of - they would first clean the rug, then deodorize it, and if any odor remained, it would go in the ""ozone room"" which would remove any remaining odor. It would take 2 weeks. The employee couldn't tell me how much the service would cost - the manager would call me later. I was a bit suspicious of this, but the rug having already been unloaded, I decided to leave it. Later, the manager called, & said the process would cost $170. I don't usually haggle, but this seemed extreme - I asked for a discount - he brought the price down to $150. The rug was already there, so I opted for convenience and decided to go ahead. Three weeks later, I went to pick up the rug. They put it in my car - and the car started to smell like broken vacuum cleaner motor. I had them take the rug out of the car. They looked at the order, and said that it had only been cleaned - that the instructions had never included deodorizing. I said that it certainly did - what else was I paying $150 for, when the rug was clean to begin with? That's when they said that the instructions were only to clean the rug, and the cost was $160. Again the manager had to call, this time my husband talked to him. He said the rug had been deodorized (which I cound't believe), but it hadn't gone in the ozone room. That would take 2 more weeks. 2 weeks later, we tried to pick up the rug, but nobody was there to get it out of hte ozone room. A few days later, we managed to retrieve our rug ... and it smelled exactly the same. With the company's ""no guarantee"" policy, we had no choice to pay up, take our rug and go. I wouldn't recommend this cleaner to my worst enemy.
Cons: Incompetent, Expensive, Bad management