Absolutely Ridiculous!!! I bought a defective pair of EXPENSIVE flip flops from these jerks and i tried to exchange (not return) them for a working pair less than 24 hours later with the receipt and these A HOLES told me I wore them and therefore they could not resell them! OF COURSE I wore them, you cant look at a pair of shoes and see that they are defective, you have to wear them!!
They would not do a god damn thing for me and I have been coming here a long time. At least I used to come here, save your money, time, energy and patience and bring your business to a store that actually helps their customers instead of telling them too bad. They could have sent them back to Rainbow with a letter saying the customer says these are improperly manufactured. The left sandal was fine but the right was totally offcenter and literally cutting into my foot in 3 places. I have had Rainbows before, I know you have to break them in but when one sandal feels a little tight (normal) and the other is giving me welts and making them unusable there is a problem. End of the story, left the $50 pair of Rainbows in the parking lot they were so bad. Do not go here!
Cons: Customer Service is poor,