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V Cleaners & Alterations - Charlotte, NC - Reviews page 1 - Judysbook

V Cleaners & Alterations

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2001 E 7th St
Charlotte, NC 28204
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(704) 344-1999
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Main categories:

Dry Cleaning

Reviews

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I took 3 of my husband's ties in and was told by the man that they might ruin them or not be able to clean them. After some discussion (I have never been told this by any other cl...

No stars - won't go back 4/12/2011

I took 3 of my husband's ties in and was told by the man that they might ruin them or not be able to clean them. After some discussion (I have never been told this by any other cleaner's), the man told me that if they ruined any of them, I would not have to pay for the ruined ones. Obviously, the ties could not be worn the way they were, so I left them. A woman was there when I came back to pick them up and 1 still had a spot on it. I politely asked if they would redo it and she agreed while also letting me know that there was no guarantee (spot removal or tearing it up). A few days later, I took 3 more ties and a suit to drop off while picking up the tie I asked them to redo. The man was there. The tie was ripped on the back seam, but I was willing to pay because I would not consider it ruined. The spot was also not removed. The man ran my credit card and told me he would not clean the 3 I was bringing today. I think he was offended that I asked for them to redo the one from before. So, I took my ties and suit and I'm going to try 2001 Cleaners right down the street. I hope these folks go out of business and a reputable business takes their place. more

no appreciation for customer loyalty 9/10/2009

my husband has been going to this cleaner for 3 years and was satisfied until they gave him the wrong pants. I even gave them some business. When he went to return them, he was told ""these ARE your pants! We have been doing this for ten years and we have never made a mistake!"" um...ok. but these still aren't my pants. They were rude, unapologetic,and apparantly infallible. After a protracted back and forth, they basically said this was our problem. No offer to replace or repay for the pants, no offer to look for pants. Just insistence that those were HIS PANTS! We returned the wrong pants, and have not received any response. They even made us come in to watch a blurry video that showed us nothing. They kept repeating that they had never made an error, in ten years-something I find very hard to believe. We reported them and are waiting for resolution, but regardless, they have lost us as customers.. Pros: polite owners...until you cross them! Cons: break buttons on dress shirts, lost pants more

Ruined garment 1/4/2008

They ruined a very expensive blouse and then refused to take any responsibilty, not even an apology. Cons: Do not stand behind their work or take resposibility for job done more
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