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VCA Northwest Hills Animal Hospital - Austin, TX - Reviews page 1 - Judysbook

VCA Northwest Hills Animal Hospital

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3426 Greystone Dr
Austin, TX 78731
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(512) 309-5513
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VCA Northwest Hills Animal Hospital - Austin, TX
VCA Northwest Hills Animal Hospital - Austin, TX
VCA Northwest Hills Animal Hospital - Austin, TX
VCA Northwest Hills Animal Hospital - Austin, TX
VCA Northwest Hills Animal Hospital - Austin, TX
VCA Northwest Hills Animal Hospital - Austin, TX
VCA Northwest Hills Animal Hospital - Austin, TX
VCA Northwest Hills Animal Hospital - Austin, TX
VCA Northwest Hills Animal Hospital - Austin, TX
VCA Northwest Hills Animal Hospital - Austin, TX
VCA Northwest Hills Animal Hospital - Austin, TX
VCA Northwest Hills Animal Hospital - Austin, TX
VCA Northwest Hills Animal Hospital - Austin, TX
VCA Northwest Hills Animal Hospital - Austin, TX
VCA Northwest Hills Animal Hospital - Austin, TX
VCA Northwest Hills Animal Hospital - Austin, TX
VCA Northwest Hills Animal Hospital - Austin, TX
VCA Northwest Hills Animal Hospital - Austin, TX
VCA Northwest Hills Animal Hospital - Austin, TX
VCA Northwest Hills Animal Hospital - Austin, TX
VCA Northwest Hills Animal Hospital - Austin, TX
VCA Northwest Hills Animal Hospital - Austin, TX
VCA Northwest Hills Animal Hospital - Austin, TX
VCA Northwest Hills Animal Hospital - Austin, TX
VCA Northwest Hills Animal Hospital - Austin, TX
VCA Northwest Hills Animal Hospital - Austin, TX
VCA Northwest Hills Animal Hospital - Austin, TX
VCA Northwest Hills Animal Hospital - Austin, TX
VCA Northwest Hills Animal Hospital - Austin, TX
VCA Northwest Hills Animal Hospital - Austin, TX
VCA Northwest Hills Animal Hospital - Austin, TX
VCA Northwest Hills Animal Hospital - Austin, TX
VCA Northwest Hills Animal Hospital - Austin, TX
VCA Northwest Hills Animal Hospital - Austin, TX
VCA Northwest Hills Animal Hospital - Austin, TX
VCA Northwest Hills Animal Hospital - Austin, TX

Reviews

( 17 )
( 4 )
( 4 )
( 6 )
( 14 )

Best

We've seen two vets here, and both were very relaxed and kind with our two terrier mix dogs, and had non-alarmist attitudes which as a worrier, I really appreciated. Our two dogs ...

Worst

not sure if its just me but everytime i leave this place i feel overcharged. This place is out to make a buck for sure. I guess thats just business but you have to watch these pe...

I AGREE AVOID AVOID AVOID LIKE THE PLAGUE 3/23/2012

Their service and professionalism is the worst I have ever experienced. I took my cat in to be checked on her second day of not having any appetite. Pros: null Cons: null more

STAY AWAY FROM VCA! 3/22/2012

Stay away from VCA - they suck really bad. Their prices are really expensive and their level of service is very bad. \r \r If I could give no stars to VCA I would. My cat died after VCA saw her and I believe their level of very bad care was responsible. \r \r The vet even left the technicians in charge to look after my pet. The technicians and desk staff are the worst ever. But not as bad as the uncaring vets! \r \r Do yourself a favor - go find an alternative vet before being made to do so by the appallingly bad treatment and services you get at VCA. \r \r They are VERY EXPENSIVE AND LOOK TO INCREASE THEIR CHARGES ANY WAY THEY CAN - FIND ANOTHER VET WHO IS GREAT AS I DID!! more

AVOID AVOID AVOID AVOID!!! 8/3/2011

Im going to try to be unbiased, but I know it will be hard because of my terrible experience. Condescending staff, bombardment of sales pitches including making you feel bad if you dont get every single last medicine to prevent problems your dog may not even come in contact with, over-priced, low quality of professionalism. They wanted to perform a shot for my Pup in the back. I told them that I would have to oversee it to make sure it was administered. They looked at me like I was eccentric lunatic, but eventually agreed. When the person came out to give the shot she dropped the syringe which was carelessly hanging out of her front pocket in her scrubs. My dog then started trying to play with it and she seemed to think it was cute and after a second took it away from him. This is just all around unprofessional. Also when they went to the back I (unbeknownst to them) followed them part of the way so I could hear their conversation, which involved badmouthing me for not getting the RX flea control, and describing me as some nut job who HAD to have the shot performed under his conditions. more

Good experiences every time 5/4/2010

We've seen two vets here, and both were very relaxed and kind with our two terrier mix dogs, and had non-alarmist attitudes which as a worrier, I really appreciated. Our two dogs got in a fight and one had her ear bitten which we thought had been a superficial wound and didn't take her in, turns out it wasn't and it got infected. We felt so bad. The vet could have lectured us on not bringing her in right away, or said how painful this must be for our dog, or how bad it looked, etc but she had a very calm seen-it-all approach, and seemed to understand that mistakes can be made...sedated her to stitch it up and provided pain meds to give her and such, so not downplaying it, but also not fueling our guilty and worry with hypotheticals and possibilities like some docs/vets can do. Pros: Warm staff, take walk-ins on weekdays, lowkey vibe Cons: Can be expensive...isn't it always? more

Cat In The Hat 2/13/2010

This was the first clinic that I took my cat to when we came to Texas. The staff was very friendly but the prices were a bit high for routine shots. more

Not the best vet clinic in town! 9/25/2008

I work in the service industry so I used to come inside this clinic often. My job required me to go to the back areas of the clinic and because I have some inside knowledge of what goes on back there, I feel it is my duty as a citizen to report what I have witnessed with my own eyes. Plus, my friend went there the other day, (I didn't refer him) ,and he also did not like the place. The man that owns this place yells at the employees as well as the animals. Maybe that is why they treat the animals in the kennel so badly. I have witnessed these kids yelling at the animals in the cages for nothing more than barking. I think the reason they take the animals back to this separate room is so that the owners will not see this and I just feel it is my responsibility to inform the public not to take their pets to this place. I know that I would not want my animals treated the way they are at Northwest Hills Pet Clinic. Also, I told my boss that I refused to service this pet hospital ever again. more

Medications are a l i t t l e over priced. 5/12/2008

I have had a great experience except for waiting a long time the last visit and the billing department being a little slow. One more thing, They sold me heartworm medicine that was 4 times what I can pay for through PETMEDS. Buy your medication online! Pros: Doctors are very good Cons: Prices of medications. more

Fantastic!! 5/5/2008

I've been going to this vet for years and I really trust them. Yes I pay a little more, but wouldn't you for your pet's health? One of my cats has a very serious heart condition and they have been wonderful. When my cat required surgery they were on the phone with me immediately before and after the procedure, describing step by step how it went. Further, my cat's cardiologist says Northwest Hills is an excellent clinic. That just confirmed what I've felt for years about them. Pros: Parking, Short waits more

THE BEST VETS, STAFF AND PRICES IN THIS CITY! 4/12/2008

I have been using this vet clinic for years. I have also used many other vet clinics in this city and can honestly say that this is by far the best! About these poor reviews- I think maybe the problem lies not with with the pet owner and not the vet clinic. Guess what pet owners??? We are consumers! It is up to us to ask about prices and stay informed. The vets at this clinic are doing what they were trained to do-and at no small cost. Most veterinarians owe $75,000-$100,000 in student loans upon their graduation and yeah, they have to run a business. If they don't charge the consumer for their very expensive time and expertise, how would they continue to provide us with great care and new eqiupment? How would they hire the best staff? Maybe all of the reviewers who rated this clinic poorly because of money need to remember that age old saying- you get what you pay for! Pros: Walk In Service, Great Prices, Great Service and Great Doctors Cons: Closed on Saturdays more

Northwest hills Vet clinic 4/3/2008

not sure if its just me but everytime i leave this place i feel overcharged. This place is out to make a buck for sure. I guess thats just business but you have to watch these people as i have been overcharged at least 2-3 times. very convenient and friendly, however, too much $$$$$$$$$$$$$$$$$$$$$$$ more

Amazing Care For Your Pets 3/28/2008

I have been taking my seven year old pugs to this clinic for 6 and a half years and have been nothing but overwhelmingly pleased. My male pug, "Lance" sustained an injury to his eye during the night which required a visit to an emergency clinic. After their horrible butcher job in which they attempted to save but actually destroyed his eye, I had to choose another vet out of thin air. I hastily chose northwest hills because of proximity to both my house and the emergency clinic. Dr. Kelly performed the exam and informed me that the eye would need to be removed. When I went to retrieve Lance the following day, Dr. Kelly came to greet me holding him in his arms. He seemed to be talking more to the dog than to me as he discussed how well he did and what type of care would be required. Pros: Excellent Service, Great Care for Animals, Payment Plans Cons: No Appointments, Busy at times more

Grrrrr 2/12/2008

Ahhhhhhh, we meet again. I must first state the disclaimer that this happened years ago, however, it happened, and I have never forgotten it. more

Do not go to Northwest Hills Vet! 1/7/2008

DO NOT GO TO THIS VET! I waited a good amount of time before I wrote this review. I wanted to take my time and think about the situation. First, I read about some of the bad reviews regarding Northwest Hills Pet Clinic on this site before still calling and going to this Vet. That was my first mistake. So why should I complain, they told me not to go there. Well at the time, I just wanted to spay a cat, how hard or costly can that be? Well,I learned my lesson. So again, to my fellow Austin residents, DO NO GO TO THIS VET! So how can this Vet botch a simple spay and screw the customer? They can make a mangled zigzag incision on the cat (you should have seen this) which harbored bacteria causing an infection for which this lovely Vet charged $50 for a $10 (5x actual cost) bottle of antibiotic to treat the infection they caused! During the filling of the paperwork, they were very pushy with all of the "extras" which I refused. Based on the response to this infection, I believe this is how they make their extra money. I think this Vet should be investigated. Feel free to contact me about my review. Thanks. Pros: None Cons: Nickel and diming, Bad customer service, overcharging more

Great vet care 12/26/2007

I've been taking my many cats to Northwest Hills since 1985. I have lost count of the number of times that these vets have saved my cats lives, including several emergency surgeries performed by Dr. Kelly, who must be the most skilled vet surgeon in the city. Every one of them truly loves these animals and it shows. Also, I'm never rushed out of the office; in fact, there have been many occasions when a vet has talked with me and tended to my cats for 45 minutes or more. I have exclusively used Dr. Buel and Dr. Maltby for years(I also liked Dr. Stewart very much when he was there) and they treat my cats as if they were theirs. This clinic tends to be pricey but based on my experience with some other local clinics (as related to my volunteer work with a rescue organization), I feel like I'm getting what I'm paying for. I should mention also that the front desk staff members are friendly and prompt without fail. Pros: Excellent care, compassion Cons: Pricey more


Not the cheapest, but they know their stuff! 11/12/2007

We've been taking our pets to NWHPC since 1993. Yes, Dr. Kelly is terse and sometimes kind of rude, but he's also brilliant. We once took our dog to another clinic for a second opinion on a major surgery that Dr. Kelly had recommended. The second clinic was pretty sure that surgery was the best option, but they wanted to consult with an expert in that area first--Dr. Kelly! They do push a lot of services and meds, but I really feel it's more for prevention than upping the bottom line. If there's a chance that your pet might be in pain and the pain med is safe to use, why not use it, just in case? Those extra bloodwork panels can lead to early diagnosis of diseases that can be treated if found early. I've had good experiences with nearly every doctor there, and they've taken care of my dog and many cats. I've had 2 cats become deathly ill for unexplained reasons. With the first, they took the time to run extra tests, consulted with other vets across the country, sent samples in to the research school for analysis, even did exploratory surgery. After a week, they finally said 'We're sorry, we just don't know'. Not that I was happy to hear this result of course, but their honesty impressed me. And they actually told me they could keep him there and continue care at a $100/day, but instead they wanted to show me how to do it all myself, so that I could take my kitty home. They could have kept him there for that extra money, but didn't. (Max got better, BTW!) The other cat was not able to be saved, as he got sick so fast, but they tried their best--Dr. Buell even offered her own cat as a donor for a transfusion. Even after Shadow passed, they still sent his bloodwork off for analysis, to find out what went wrong. He had become allergic to his own bloodcells, a totally random thing that could not have been cured. I appreciated knowing that we had done nothing wrong. Their knowledge and network of experts on call is worth the extra expense for me. Pros: highly knowledgeble, good pet care, friendly staff Cons: a little pricey, doctors are very busy, so sometimes are a bit short with you more

Not the same since Dr. Dunn left 10/25/2007

I have been taking my pets there for years to see Dr. Dunn but since she has left its just not the same. I finally found her new hospital. its White Angel animal hospital in Lakeway. It a little further to drive, but to have her see my dogs its worth it. I suggest to anyone who wants a doctor who will really treat you and your pet with the utmost care give her a visit. Shes great. more

Helpful and friendly 9/7/2007

I've taken my dog to this vet clinic several times in the last few months. Drs. Whitworth, Buell, and Dunn are awesome. My dog discovered the joys of cheesewhizz from Dr. Whitworth, and now he is all about being bribed for some! The receptionists and assistants are also very friendly and helpful. I appreciate not having to make appointments, and the staff are very good about calling you with reminders for shots, etc. My only complaint is that sometimes it can entail a bit of a wait. Don't even bother going in at 7am - the vets don't get there until past 8am. I was there recently to pick up some medication and I was there at least 30 minutes. I should have been in and out in 5 minutes. That aside, only good experiences so far! Pros: Friendly people, great staff, caring vets. Cons: Can entail a longer wait than is convenient. more

friendly,caring place 8/18/2007

I normally take my dog to a vet south. However; her regular vet was not available so a friend told me about nwhills. We walked right in and got immediate service. The vets (Drs. Kelly and Buell) were friendly, and very helpful in solving our problem. It is nice to know that if we have a problem that needs immediate assistance they are available for us. Pros: walk-in immediate attention/ clean clinic more

Incompetent Billing Department Ruins The Great Care 8/3/2007

I had to take my cat in for emergency care. The vet was wonderful, but I ran into the first problem when billing didn't start on the day scheduled. I had set it up for them to deduct from my account every Friday. Friday came and went, and nothing was deducted. I tried calling them, and finally got a hold of the head of billing on Tuesday. They told me that they didn't deduct because I had not set up a schedule. I told them that I was looking at my copy of the billing schedule. Pros: Honest Vets Cons: Morons in billing more
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Owner Message

  • At VCA, your pet's health is our top priority and excellent service is our goal. We treat each pet knowing it is an extension of your family. Our dedicated staff of veterinarians, board certified specialists, and technicians strive each day to give your...

Additional information

  • Hours:

    Mon-Fri 7am-6pm, Sat 8am-12am
  • Payments:

    American Express, Discover, Master Card, Visa
  • Neighborhoods:

    Wood Creek, Austin

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