My very first visit, I had to take the body of my 16-yr-old siamese to be cremated; I was devastated by loss and the staff and vets were nothing but compassionate, even though they hadn't ever treated my kitty. That was 10 years ago and I've taken all of my 4 kitties there ever since. I've never been let down. The vets are very concerned with the welfare of the animals, they are responsive to questions, they really spend time getting to know the kitties and owners. They even take on patients that other vet hospitals won't. \r
They are a bit more expensive than other vets in the area, but it really is worth the care and peace of mind you get.
Pros: Vets, quality of care
Cons: I do wish they had more hours on the weekends