UPDATE: Although the staff is still confused 99% of the time, the vets are great. It seems as though they've cleared up any of the issues I had before (noted below) with a new office manager or director. I'd give it 5 Stars due to the great vets there but the staff really brings it down since they're the ones you have to deal with most of the time and their confusion results in unnecessary trips into the office or multiple calls and frustration. Maybe this will be completely alleviated over time since the other issues have subsided.
I believe that the vet (VCA, 3631 N Elston Ave, Chicago, IL 60618) is intentionally misinforming the public in order to garner additional fees by forcing unnecessary visits that are not required by law.
This summer, the vet's office required me to bring my dog in for a heartworm test. Obviously, this is a necessary test to ensure my dog's health. However, my veterinarian's office now advised me over the phone that, pursuant to Illinois licensing regulations, the vet is required to perform a full exam on my dog before a prescription flea and tick medication can be prescribed. The vet's office states that the recent heartworm test is no longer sufficient even though the last time I had a presciption for the same medication through the VCA they only required the heartworm test once a year.
I have searched Illinois Veterinary Practice Laws and find no such requirement related to the dispensing of prescriptions. I believe the vet's office is engaged in misinforming the public in an effort to coerce pet owners into paying for unnecessary and expensive examinations.
Pretty shameful, especially considering the state of the world today. Every dollar counts now and I can't be wasting money on additional and unnecessary trips to the vet when my dog is perfectly healthy and examined only a few months ago.
Pros: They seem to have their "stuff" together post-new manager
Cons: office staff is almost always confused