Anyone who is a doctor, especially of children, knows that you don't just treat the child, you more or less treat the parent(s) as well. The same applies with pets. We just brought our cat there to be groomed. when we dropped him off, the receptionist was rude and unaccommodating. She was curt and unhelpful. We handed out kitty over to her for an overnight stay and requested that he be examined and shaved, as his hair is prone to knots and excessive dandruff build-up, and due to allergies, we wanted these two problems dealt with. When we went to pick up the cat the following day, we found that they had not cut his hair, rather they felt that he did not 'need it'. More than that, they did a poor job grooming him; there was still an excessive amount of dander on his coat. Likewise, the next day, the receptionist was still curt and mean as she gave us our exorbitant bill.
We will not be giving our business to this hospital again. We were extremely disappointed and felt quite snookered.
Pros: clean facility
Cons: price, rude reception, aloof vets, poor service, non compliance