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Us Bank - Seattle, WA - Reviews page 1 - Judysbook

Us Bank

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815 NE Northgate Way
Seattle, WA 98125
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(206) 363-5724
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Us Bank - Seattle, WA
Us Bank - Seattle, WA
Us Bank - Seattle, WA

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Went into the Northgate Branch of U.S. Bank in Seattle to open a business account (changing from Chase to U.S. Bank.) This is the most non-responsive, apathetic crew that I've eve...

Don't Waste Your Time 10/7/2011

Went into the Northgate Branch of U.S. Bank in Seattle to open a business account (changing from Chase to U.S. Bank.) This is the most non-responsive, apathetic crew that I've ever encountered in a bank setting. If you go to this branch, expect to never have a call or email returned, and when you ask for the basic services (such as placing a check order on your behalf), they will lie and say they did so and only place the order when you ask for tracking (this happened to us, delaying our order by 1-1/2 weeks. When I spoke with the branch manager, he stated that this was a fluke of some sort and admitted that they had done nothing to inspire confidence and would have to work to earn our business. He then told me that he would get back to me no later than noon the following day. Guess what? I'm still waiting for that return phone call and/or email. In today's economy, it pays to put your money in a place that actually deserves it. If you value customer service, the Northgate Branch of U.S. Bank in Seattle is definitely NOT the place to go. more
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Owner Message

  • Umpqua Bank is the west coast’s largest community bank. We provide banking solutions for consumers and businesses, focused on making banking easy and convenient. Umpqua understands that the role of a community bank includes supporting our communities...

Additional information

  • Hours:

    Mon-Thu 9am-5pm, Fri 9am-6pm, Sat 9am-1pm, Sun Closed
  • Neighborhoods:

    Maple Leaf, North, North Seattle, Pinehurst

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