Went to the UPS store location 0504 Warwick, RI 02889 at 3pm on a Saturday, the store looked empty, then an employee came and threw a ""what's that"" looking at the box we were carrying. It was a flat screen TV in the original box we were returning according to Amazon instructions, and I had the shipping label on hand.
She put a pair of scissors in front of me and said rudely ""you need to cut that"", which she could have done herself actually, as it took me less than 2 seconds to do.
Then my husband asked her nicely where she wanted him to put the huge and heavy box, and she finger pointed ""on the scale there"", again sharp and rude. Then she noticed the top of the box was missing some tape, and she barked ""it's not going to make it if it's not taped, I can't send that"" maybe two or three times, throwing nasty looks at us as we were looking at each other puzzled by her attitude; were we in a shipping center where they actually tape and ship boxes??? After a half minute, I told my husband, ""come on, we are going elsewhere"" (there are other UPS drop off stores minutes away), then she pulled some tape from nowhere, and rolled it on the top of the box. Fine.
My husband who always has polite manners with women (even nasty, rude, impolite etc) asked her (ironically) if we could do anything else for her, and she grunted something about printing a receipt, which she gave to him, as I was already at the door.
This kind of ""customer service"" is so bad, that in this economy, I wonder how she can keep her job. I used to go to that store for printing services, but I am going to move my business somewhere else. I don't want to come face to face with this employee again.
Pros: With service like that, you will be gone in no time...
Cons: and you won't come back