I don't know what Lisa is talking about.
I've had a mailbox here for 3 years and have been very happy with the service. Just though I'd give Kudos after calling near Christmas (I'm sure they are busy) and was greeted with friendliness and an air of respect on the phone. Especially after seeing the other review here. They are close to 5 stars but it REALLY takes service to get 5 stars in my book. I have been happy and never run into problems Lisa talked about.