Universal Gear is one of the CLEANEST, best kept stores in Chicago! The quality of merchandise is wonderful, and every item in the store is either folded or neatly hung in it's proper place. It's amazing how they keep the store so neat and tidy. The one 'con' was some poor customer service. When I went in, I was almost ignored until I asked for someone's help. Then I had no problem at all. The salespeople had a little trouble in acknowledging my existence at first, but when adequately prodded was great.
Pros: Lit, bright, CLEAN!, Organized store, Very nice selection
Cons: Customer service..., ...kinda stuck up., No parking