I have been a devote patron to the Ulta store and salon for years now. While making an appointment for a cut and color, the receptionist stressed that I see Akki. I went along with her recommendation and booked him. When I got to the salon on the morning of my appointment, Akki was not there yet. I just shrugged it off. When he finally sat me down, he was not sociable at all. And while he foiled my hair, he made a phone call that lasted for almost 10 minutes. This I shrugged off as well. When he put me under the dryer, he left to work on another client. The buzzer for the dryer went off in a matter of minutes, but he left me there for over 45 minutes! Just the thought of those harmful chemicals seeping into my scalp for longer than they needed to be sent shivers down my spine. When Akki returned, he didn't bother to apologize for the ridiculously long wait. Instead he gave a curt ""Thank you for waiting."" When he finally began cutting my hair, it was rushed. He just wanted me out of there, even though he was the one who was keeping me there for 4 hours! Absolutely rude. Reaching the manager to tell her my story took 2 months, and she did not seem to care either. Ladies and gents, please don't give this man your time; you can get such better treatment at so many deserving salons in the metro area. And don't expect any better treatment from the staff here at their store; there's always someone willing to give you attitude.