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U.S. Cellular - Knoxville, TN - Reviews page 1 - Judysbook

U.S. Cellular

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8401 Kingston Pike A
Knoxville, TN 37919
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(865) 777-7777
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U.S. Cellular - Knoxville, TN
U.S. Cellular - Knoxville, TN
U.S. Cellular - Knoxville, TN
U.S. Cellular - Knoxville, TN

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Worst retail experience EVER !! "Salesman" (lol !!) couldn't be bothered with speaking or helping me, since he was busy texting. 10 minutes later, a lady offered to help me, but b...

Editorial review from Citysearch 3/14/2014

Worst retail business location ever !! I went to the location at Kingston Pike and Gallagher View Rd on August 31st at 2p.m. since my current contract was running out, and I was interested in changing carriers. Worst mistake ever !! When I went in, a employee was texting on his phone, and didn't even acknowledge me. He couldn't be bothered. After looking at phones for 5 minutes or so, a young lady came from the back and offered to help me. But - by that time, I knew that I wouldn't be doing business there, and started to leave. But-- as I was leaving, a man and his wife came in, and the hero of texting, ran to the door and opened it for them, introduced himself, and offered to help them !! REALLY ?? Guess that riding a $20k motorcycle makes me a deadbeat !! Tried to discuss it with the store ( Josh Brewster) or sales manager (Erica Moore), but that's impossible, since they are NEVER at the store !! MUST BE NICE !! But -- I wonder how much better their location would operate if they were at their store every now and then !! 3 calls, neither 1 was ever there. E-mailed U.S. Cellular 2 or 3 times, no reply !! GREAT CUSTOMER SERVICE !!! But -- on the 5th or 6th of Oct. (more than a month later !!) a guy from U.S. Cellular called. I told him the story and he said that he would file a report that the store manager and sales manager COULD NOT IGNORE, and that I'd hear from them with 48 hours !! He also said he'd check back with me about getting some service. Never heard from them or him, so what does that tell you ?? If they treat someone that way before they are a customer, how will they treat you after you're a customer ?? It's obvious that Josh Brewster and Erica Moore couldn't manage a girl scout bake sale !! If you e-mail them, you will NEVER get a reply, and they could care less !! Run from this company and this location, due to management that is a JOKE !!! more

Horrible Management 11/4/2013

Worst retail experience EVER !! "Salesman" (lol !!) couldn't be bothered with speaking or helping me, since he was busy texting. 10 minutes later, a lady offered to help me, but by then, I was over it. Manager (sales or store) are NEVER at the location and could care less about the operation of their location !! E-mailing gets you a automated e-mail saying they would reply within 3-5 weeks !! Award winning customer service ?? REALLY ?? The store manager couldn't manage a girl scout bake sale because she wouldn't be there !! more
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Owner Message

  • U.S. Cellular is the fifth-largest full-service wireless carrier in the United States, providing national network coverage and industry-leading innovations designed to elevate the customer experience. The Chicago-based carrier has a strong line-up of...

Editorial

  • Offering a wide range of wireless products and services, featuring cell phones and plans that include text messaging, internet access and more.

  • 10/5/2008 Provided by Citysearch

Additional information

  • Hours:

    Mon 7am-6pm, Tue-Thu 9am-6pm
  • Payments:

    Visa, Master Card, Discover, American Express

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