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U-HAUL JERSEY CITY - Jersey City, NJ - Reviews page 1 - Judysbook

U-HAUL JERSEY CITY

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276 TONNELLE AVE
Jersey City, NJ 07306
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(201) 963-6176
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I have rented twice, the first time I confirmed that I was renting for 24 hours and then when I arrived they said I could only have the truck for six hours. The second time I park...

Be Careful 12/2/2008

I have rented twice, the first time I confirmed that I was renting for 24 hours and then when I arrived they said I could only have the truck for six hours. The second time I parked my car there and returned one hour after hours and my windshield was broken into. When I called the next day they immediately said "we are not responsible" no sorry nothing. Upon contacting the Police they said there have been numerous police reports. I think it was an inside job. Be careful, uhaul is the opposite of customer se more

U-Haul for moving 8/10/2005

my friends have used U-Haul for the past 2 years. they make you reserve a truck, but if you cancel, they'll charge you, although a truck is not guaranteed for you on the day that you reserve it for. the place we were to pick it up from was actually closed that day. had to call the 1-800 number to get a new location for pick up and we were on hold for at least 45 minutes everytime we called (it was peak season- july 30). we go to the Tonnelle Ave location to try to get a truck and they claim that they don't have our reservation. this has happened 2 times in the past year. i think the main reason they didn't want to help us was because we were "one way" trips, that we weren't returning the trucks to the same location. the sales rep actually ended up yelling at us through all of his frustration from his day... which is the last thing you'd expect from a business. but that actually led to towards us getting a truck, although it was 8 hours after the initial time. the worst customer service i have ever witnessed. more
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