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Tyner Furniture - Ann Arbor, MI - Reviews page 1 - Judysbook

Tyner Furniture

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3900 S State Rd
Ann Arbor, MI 48108
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(734) 995-3900
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Furniture

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Home & Garden

Reviews

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Worst

Worst customer experience I have ever had in my life. I bought a Sterns and Foster bed for a few thousand dollars and also purchased a bed frame. After a few weeks the box spring ...

Worst EVER 10/8/2012

Worst customer experience I have ever had in my life. I bought a Sterns and Foster bed for a few thousand dollars and also purchased a bed frame. After a few weeks the box spring began to squeak. I called Tyners and they had their "expert" come out and fix the problem by installing additional braces for the frame as well as replacing the box spring. After about a week the noises were back and I called again. Tyners at this point became oppositional to my claim that the bed was making noise and sent a different team of experts out. This new team of guys found that the previous "experts" instillation of the supports was installed incorrectly! They replaced the box spring and attempted to rectify the mistakes made by the Tyners "expert". For those scoring at home that is two home visits and two new box springs. Oh, and about two months of poor quality sleep! Not soon after the last home visit the bed began making noises again —I should clarify for those who might wonder what making noise means when I write this: the noise was produced if I merely moved my foot to point my toes in extension. That small movement would make the bed emit a high pitch metal squeak —and that is if I just moved my toes... moving my body made noises that kept me sleepless for weeks! So, as anyone would, I called Tyners again. Now they seemed quite upset that I was audacious enough to expect a bed I bough for thousands of dollars not to keep me up all night because it made noise —if you are wondering, I was the ONLY person ever to use the bed and ONLY ONE person was ever in the bed at a time. When I suggested that the best course of action would be a full refund and going our separate ways, they saw NO reason to refund the product that made noise. Rather, their tactic was to treat me, and my mattress and bed frame as a laborator experiment. They thought it best if they sent out the "expert" (the one who incorrectly installed the bed slats) to re-investigate the situation. This was too much even for a person as patient as I am. I calmly expla more

Worst Company EVER! 10/8/2012

Worst customer experience I have ever had in my life. I bought a Sterns and Foster bed for a few thousand dollars and also purchased a bed frame. After a few weeks the box spring began to squeak. I called Tyners and they had their "expert" come out and fix the problem by installing additional braces for the frame as well as replacing the box spring. After about a week the noises were back and I called again. Tyners at this point became oppositional to my claim that the bed was making noise and sent a different team of experts out. This new team of guys found that the previous "experts" instillation of the supports was installed incorrectly! They replaced the box spring and attempted to rectify the mistakes made by the Tyners "expert". For those scoring at home that is two home visits and two new box springs. Oh, and about two months of poor quality sleep! Not soon after the last home visit the bed began making noises again —I should clarify for those who might wonder what making noise means when I write this: the noise was produced if I merely moved my foot to point my toes in extension. That small movement would make the bed emit a high pitch metal squeak —and that is if I just moved my toes... moving my body made noises that kept me sleepless for weeks! So, as anyone would, I called Tyners again. Now they seemed quite upset that I was audacious enough to expect a bed I bough for thousands of dollars not to keep me up all night because it made noise —if you are wondering, I was the ONLY person ever to use the bed and ONLY ONE person was ever in the bed at a time. When I suggested that the best course of action would be a full refund and going our separate ways, they saw NO reason to refund the product that made noise. Rather, their tactic was to treat me, and my mattress and bed frame as a laborator experiment. They thought it best if they sent out the "expert" (the one who incorrectly installed the bed slats) to re-investigate the situation. This was too much even for a person as patient as I am. I calmly expla more

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Tyner 7/19/2005

This is a huge furniture store and they have tons of easy parking. The quality of the furniture is wonderful, but the prices are very high as well. Lots of sales staff available, who are very friendly and helpful. more
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