I went to try Twisted Fork tonight, and the manager, Diedre Bishop, was the person who seated us. As she seated us, she apologized under her breath saying that she was trying to get us as far away from a table with a screaming toddler. I said that I didn't want to sit four tables away from the party with the screaming kid... and I politely asked if there were somewhere else in the restaurant we could sit. Ms. Bishop stated that there were parties with children all over the restaurant including the bar area. I asked if I could look around. She said yes. Sure enough, it looked more like an episode of ""Toddlers and Tiaras"" then it did a restaurant. I asked Ms. Bishop why they didn't try to seat families with small children on one side of the restaurant, in order to give other partrons a quieter, more adult atmosphere. That is when Ms. Biship's tone changed, and she started yelling at me. She took a very defensive tone stating that the restaurant seats children and that I was the one with the problem for not being willing to sit next to a squalling tot.
Ms. Bishop and your management team - The fact is that any partron can walk into your restaurant and for any reason decide that they do not want to stay. It is not a personal affront or attack on you. Your attitude and tone were very unprofessional and inappropriate. A simple apology that you did not have a table in a quiet location was all that was needed. I didn't need the rest of your attitude and rudeness, nor to I care to debate the merits of your seating policies and procedures. I simply made a suggestion that a change in your seating practices might be advantageous for your partons who want a quieter atmosphere as well as for your restaurant, as you will make more money if you don't have patrons walking out as soon as they arrive. I was shocked when I asked to speak to the manager to find out that you were the manager. I've worked a lot of customer service jobs in my life including a lot of work in hospitality. Your unprofessional response was totally unacceptable.
I do not recommend this restaurant, simply based on the way I was treated by the manager.
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