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Tustin Lexus - Tustin, CA - Reviews page 1 - Judysbook

Tustin Lexus

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45 Auto Center Dr
Tustin, CA 92782
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(714) 544-4800
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Tustin Lexus - Tustin, CA

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Best

My sales guy is now at Flecter Jones in Newport Beach but overall, I liked Tustin Lexus. It's easy to find off the 5 freeway. Their inventory was pretty decent each time I went to...

Worst

What a terrible experience this turned out to be; far different from my other dealings with the service dept. I have never been treated so rudely in my life. I brought my car in...

Terrible Treatment and What service 12/28/2008

What a terrible experience this turned out to be; far different from my other dealings with the service dept. I have never been treated so rudely in my life. I brought my car in to have the Xzilon "protection" redone as I have previously done. The service people were extremely confrontational and advised me that this could only be done once a year ( they have never told me that before!) and that if I was unhappy I should talk to the Finance dept and ask for a prorated refund. Attitude was take it or leave it - When I asked to talk to the finance mgmr who had sold us this ( high pressure) and specifically stated that if we were not happy with it we could bring it back and have it retreated (no limit) he was very beligerent and condescending and demanded to know what the problem is. I explained to him that my car was not smooth to the touch and was not repelling water spots like he claimed it would. He said that it was not supposed to. When I told him that he said we could bring it back if we were not happy with it and have it redone, he told me he never said that and I was putting words in his mouth. I then told him service said we should ask for a prorated refund since we were not happy and he said there was no way he would do this. Well at this point, my husband had had enough and proceeded to tell the finance manager what he thought of his attitude and service and the finance manager told us to leave and NEVER COME BACK and that if we didn't leave he was going to call the police! What happened to the professional staff that used to work here? After purchasing 2 brand new cars here plus my parents purchasing 2 brand new 4 series car plus all the friends I have referred to this dealership, needless to say i will not be returning. I am also seriously considering purchasing a BMW or Mercedes for my next car. Please do no purchase the Xzilon program as you will be wasting your money! more

Bought 2 Cars from Tustin Lexus 9/4/2005

My sales guy is now at Flecter Jones in Newport Beach but overall, I liked Tustin Lexus. It's easy to find off the 5 freeway. Their inventory was pretty decent each time I went to purchase a Lexus (one for me, and one for my sister). I don't think I necessarily got the lowest price possible but I know I still got a good deal. I think auto buying is way different now and most deals should be done online with their "internet" department to skip all the sales BS. more
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Editorial

  • Tustin auto dealership sells new and used cars. Online appointment scheduling, shuttle services to nearby attractions and drop-in oil changes available.

  • 11/4/2008 Provided by Citysearch

Additional information

  • Hours:

    Sales: Mon-Fri 9am-9pm Sat-Sun 9am-8pm Service: Mon, Wed-Fri 7:30am-9pm Tue 7:30am-8:45pm; Sat 8:30am-5:30pm; Sun 10am-6pm
  • Payments:

    Discover, Visa, Master Card, American Express

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